Director of Renewal Operations

hace 5 días

Madrid, Madrid, España Board A tiempo completo
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director of Renewal Operations. This is a pivotal leadership position that requires strategic thinking, exceptional organizational, leadership, negotiation, and customer-centric skills.

Key Responsibilities
  • Lead a team of 5 Renewal Managers to deliver on renewal efforts, minimize churn, and maintain accurate forecasting.
  • Direct programs for on-time contract renewal, including working with Sales on upsell and cross-sell opportunities.
  • Document and continuously improve renewal policies, processes, and procedures, and collaborate with other leaders for cross-functional process optimization and automation opportunities.
  • Drive multi-year renewals with added-value to customers.
  • Engage with Legal, Finance, Customer Success, Sales, and other teams on the execution of complex and unique contract renewals.
  • Design plays and programs that capitalize on opportunities, addressing risk by category, segment, and leader.
  • Enhance operational cadences that drive long-term customer retention and provide insights into the core set of retention metrics (including trends, business priorities, and corrective steps to rectify gaps) across segments and geographies to improve Board renewal targets.
  • Collaborate with Sales and Customer Success leaders on strategic initiatives to improve overall customer health to protect annual recurring revenue and enhance customer satisfaction.
  • Maintain accurate forecast to track and report upcoming renewals and revenue at risk. Work closely with Customer Success leaders to drive target achievement.
  • Coordinate the development and enhancement of dashboards (using Salesforce and internal tools) and the delivery of renewal reports and other intelligence to stakeholders.
  • Ensure global renewal initiatives and programs are communicated, aligned, implemented, and measured, for bi-directional knowledge sharing.
  • Establish effective onboarding, training, and enablement for team members, focused on the development and reinforcement of critical renewal competencies.
  • Meet and consistently exceed customer renewal and retention targets.
  • Develop strong partnerships across multiple functions, internally and externally.
  • Be the escalation point of contact for all renewal activities.
  • Develop a high-performance team; coach and mentor employees.
  • Oversee team's adherence to data hygiene and accuracy, as well as compliance practices.
  • Define and implement SMART team goals; prioritize work, and create an environment that fosters collaboration, trust, and respect.
  • Ensure team builds and maintains strong and effective relationships with customers, and understands their needs and business objectives.
  • Ability to evolve renewal strategy to align with corporate key initiatives and priorities.
Qualifications
  • 7+ years of Customer Success experience with at least 3 years in leadership of a high-growth, customer-facing team within a SaaS company. Ideally, 3+ years leading renewal operations.
  • Team management experience – managing a team of 5 people as a minimum.
  • Proven experience supporting Customer Success strategy, organizational design, methodology, and performance management.
  • Strong leadership, mentoring, negotiation, communication, analytical, and problem-solving skills.
  • Experience with software development tools, practices, and methodologies.
  • Expertise with ordering and contract management systems, tools, and processes.
  • Knowledge and experience in multi-dimensional planning software, preferably Board but may also include Anaplan, One Stream, Pigment, IBM, SAP, etc.
  • Passion for data accuracy, analytics, process optimization, and reporting; possessing the ability to identify systemic risk, issues, trends, and opportunities; focusing on continuously refining and improving business strategy and direction, and making data-driven decisions and recommendations.
  • Ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a globally diverse team.
  • Extensive financial management knowledge, including budgeting, forecasting, profit and loss, and cash-flow management.
  • Demonstrated success with cross-functional coordination, including planning, execution tracking, and decision-making.
  • Excellent interpersonal skills with the ability to build and maintain relationships with customers around the globe, at all levels in the organization.
  • Experience with go-to-market strategies.
  • Ability to work under pressure, take accountability for business challenges, think strategically, and find solutions to complex problems.
  • Proactive, self-driven, and motivated leader, with high-level energy, initiative, and enthusiasm.
  • Proven track record of meeting and exceeding financial targets.
  • Fluent in English, both written and verbal.
  • Proficiency in Salesforce and Microsoft Office Suite.
  • Ability to travel, if needed.

  • Director of Renewal Operations

    hace 3 días

    Madrid, Madrid, España Board A tiempo completo

    **Job Summary**Board is seeking a seasoned professional to fill the role of Director of Renewal Operations. This position requires a strategic thinker with exceptional leadership and negotiation skills to oversee the day-to-day operations of a high-performing global team.**Key Responsibilities:**Lead a team of 5 Renewal Managers to deliver on renewal...

  • Director of Renewal Operations

    hace 4 días

    Madrid, Madrid, España Board A tiempo completo

    **Job Summary**Board is seeking a seasoned professional to fill the role of Director of Renewal Operations. This position requires a strategic thinker with exceptional leadership and negotiation skills to oversee the day-to-day operations of a high-performing global team.**Key Responsibilities:**Lead a team of 5 Renewal Managers to deliver on renewal...

  • Director of Renewal Operations

    hace 2 días

    Madrid, Madrid, España Board International A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Renewal Operations. This is a key leadership position that will play a critical role in driving our business forward.Key ResponsibilitiesLead a High-Performing Team: Manage a team of 5 Renewal Managers to deliver exceptional results and drive business...

  • Director of Renewal Operations

    hace 2 días

    Madrid, Madrid, España Board International A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Renewal Operations. This is a key leadership position that will play a critical role in driving our business forward.Key ResponsibilitiesLead a High-Performing Team: Manage a team of 5 Renewal Managers to deliver exceptional results and drive business...

  • Director of Renewal Operations

    hace 4 días

    Madrid Centro, Madrid, España BOARD Deutschland GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director of Renewal Operations to join our team at BOARD Deutschland GmbH in Madrid, Spain. This is a challenging and rewarding leadership position that requires a strong background in customer success, renewal operations, and team management.Key ResponsibilitiesLead a High-Performing Team: Manage...

  • Director of Renewal Operations

    hace 5 días

    Madrid Centro, Madrid, España BOARD Deutschland GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director of Renewal Operations to join our team at BOARD Deutschland GmbH in Madrid, Spain. This is a challenging and rewarding leadership position that requires a strong background in customer success, renewal operations, and team management.Key ResponsibilitiesLead a High-Performing Team: Manage...

  • Director of Renewal Operations

    hace 1 día

    Madrid Centro, Madrid, España Board International A tiempo completo

    Job SummaryBoard International is seeking a seasoned professional to fill the role of Director of Renewal Operations. This position is responsible for leading a team of Renewal Managers in delivering high-quality contract renewals, upselling, and cross-selling opportunities.Key ResponsibilitiesTeam Leadership: Direct and manage a team of 5 Renewal Managers...

  • Director of Renewal Operations

    hace 15 horas

    Madrid Centro, Madrid, España Board International A tiempo completo

    Job SummaryBoard International is seeking a seasoned professional to fill the role of Director of Renewal Operations. This position is responsible for leading a team of Renewal Managers in delivering high-quality contract renewals, upselling, and cross-selling opportunities.Key ResponsibilitiesTeam Leadership: Direct and manage a team of 5 Renewal Managers...

  • Director of Renewal Operations

    hace 4 días

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    About the RoleBoard Deutschland GmbH is seeking a highly skilled and experienced Director of Renewal Operations to join our team in Madrid, Spain. As a key member of our Customer Success Operations team, you will be responsible for leading and developing a high-performance global team, directing all renewal efforts, minimizing churn, and maintaining accurate...

  • Director of Renewal Operations

    hace 4 días

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    About the RoleBoard Deutschland GmbH is seeking a highly skilled and experienced Director of Renewal Operations to join our team in Madrid, Spain. As a key member of our Customer Success Operations team, you will be responsible for leading and developing a high-performance global team, directing all renewal efforts, minimizing churn, and maintaining accurate...

  • Director of Renewal Operations

    hace 2 meses

    Madrid, Madrid, España Board A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...

  • Director of Renewal Operations

    hace 4 días

    Madrid Centro, Madrid, España Board A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director of Renewal Operations to join our team at Board. As a key member of our Customer Success organization, you will be responsible for leading and developing a high-performance global team, directing all renewal efforts, minimizing churn, and maintaining accurate forecasting.Key...

  • Director of Renewal Operations

    hace 5 días

    Madrid Centro, Madrid, España Board A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director of Renewal Operations to join our team at Board. As a key member of our Customer Success organization, you will be responsible for leading and developing a high-performance global team, directing all renewal efforts, minimizing churn, and maintaining accurate forecasting.Key...

  • Director of Renewal Operations

    hace 2 días

    Madrid, Madrid, España Board International A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Renewal Operations. This is a pivotal leadership position that requires strategic thinking, exceptional organizational, leadership, negotiation, and customer-centric skills.Key ResponsibilitiesLead and develop a high-performance global team...

  • Director of Renewal Operations

    hace 2 días

    Madrid, Madrid, España Board International A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Renewal Operations. This is a pivotal leadership position that requires strategic thinking, exceptional organizational, leadership, negotiation, and customer-centric skills.Key ResponsibilitiesLead and develop a high-performance global team...

  • Director of Renewal Operations

    hace 7 días

    Madrid, Madrid, España Board A tiempo completo

    About the RoleBoard is seeking a seasoned professional to lead our global renewal operations team. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer retention and revenue growth.Key ResponsibilitiesLead a team of 5 Renewal Managers to deliver on renewal efforts, minimize churn, and...

  • Director of Renewal Operations

    hace 6 días

    Madrid, Madrid, España Board A tiempo completo

    About the RoleBoard is seeking a seasoned professional to lead our global renewal operations team. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer retention and revenue growth.Key ResponsibilitiesLead a team of 5 Renewal Managers to deliver on renewal efforts, minimize churn, and...

  • Director of Renewal Operations

    hace 3 días

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    **About Board Deutschland GmbH**At Board, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. Trusted by thousands of leading organizations, we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We believe every...

  • Director of Renewal Operations

    hace 4 días

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    **About Board Deutschland GmbH**At Board, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. Trusted by thousands of leading organizations, we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We believe every...

  • Head of Renewal Strategy

    hace 4 semanas

    Madrid, Madrid, España Board A tiempo completo

    If you are an innovative leader seeking a significant advancement in your career within a progressive and collaborative setting, Board is the ideal organization for you.Board is in search of a proactive and results-oriented Head of Renewal Strategy to become a vital part of our team. This role is essential, customer-focused, and leadership-oriented,...