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Operations Manager
hace 2 meses
We are seeking a seasoned Operations Manager to join MTS Globe in Mallorca, to provide operational support to one of our key clients in Spain.
- Key Responsibilities:
- Develop and execute operational strategies to ensure efficient and cost-effective processes with high-level client service.
- Collaborate with cross-functional teams to streamline processes and improve overall business performance.
- Monitor and manage key performance indicators (KPIs).
- Ensure compliance with local regulations and standards.
- Identify and implement process improvements to enhance productivity and customer satisfaction.
- Supervise transfer compliance and branding of vehicles in destinations.
- Contact transfer providers to ensure quality of services.
- Risk management and escalation in the event of unforeseen circumstances.
- Manage claims and incidents related to customer operations.
Requirements:
- Minimum 2 years of experience in a similar role.
- Experience working with tour operators and incoming services.
- Bachelor's degree in Tourism or similar.
- High level of English (native level). Spanish will be a plus.
- Advanced knowledge of Microsoft Office.
- Willing to travel.
- Strong leadership and people management skills.
- Exceptional problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
