Customer Experience Representative

hace 4 semanas


Madrid, Madrid, España Wellhub Inc. A tiempo completo
About Us

Wellhub Inc. is a leading corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Our mission is to make every company a wellness company.

The Opportunity

We are seeking a highly skilled Customer Experience Agent to join our international Customer Experience team based in Madrid, Spain. As a key member of our team, you will be responsible for providing top-notch support to our users and gym partners in German and English.

Key Responsibilities
  • Identify and assess customers' needs to ensure satisfaction;
  • Manage customer communications and reply to requests by email and chat;
  • Provide accurate, valid, and complete information by using the right methods/tools, as well as communication procedures, guidelines, and policies;
  • Take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution;
  • Build sustainable relationships and trust with customers through empathy and open communication;
  • Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases;
  • Achieve personal/team targets;
  • Collaborate closely with multiple departments to support all processes and operations;
  • Take the extra mile to engage customers;
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.
Requirements
  • Proficient/Fluent level of German and English is required;
  • Valuable previous experience in customer service, helpdesk, or similar;
  • A true team player who loves working towards both team and individual goals;
  • A strong communicator both written and verbal with great interpersonal skills;
  • You are detail oriented and genuinely care about offering a top quality service;
  • You are flexible, resourceful, and able to multi task while establishing priorities and providing solutions;
  • You have a positive attitude, you are proactive and dynamic;
  • Experience with Zendesk would be a plus.
What We Offer

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to apply, even if they don't match the job description 100%.



  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a Customer Service Representative to join our team at Recruit4Work Sl. As a customer service specialist, you will be responsible for ensuring a friendly and positive customer service experience for our clients.Our ideal candidate has experience in customer service and is able to resolve customer concerns and create a seamless customer...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work Sl. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a friendly and positive experience. You will be working in a remote setting, living in Greece, and will have the opportunity to...


  • Madrid, Madrid, España Motorpoint A tiempo completo

    About the role:As a Customer Experience Representative at Motorpoint, you will be the first and often last face our customers see during their buying experience, ensuring their needs are not just met but exceeded. This will involve delivering fantastic customer service, mainly over the telephone and also face-to-face, to ensure our customers leave with a...


  • Madrid, Madrid, España Bark A tiempo completo

    About the Role:We are seeking a highly skilled Customer Experience Representative to join our team at Bark. As a key member of our customer support team, you will be responsible for providing exceptional service to our professionals and customers. This role involves handling a high volume of emails and calls, resolving customer queries, and ensuring high...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a customer service representative to join our team at Recruit4Work Sl. As a customer service representative, you will be responsible for ensuring a friendly and positive customer service experience for our clients. This role is ideal for someone who is fluent in the requested language and has excellent communication skills.Key...


  • Madrid, Madrid, España MSX International A tiempo completo

    Customer Experience Representative with Multilingual SkillsWe are seeking a highly skilled Customer Experience Representative to join our team at MSX International. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our clients, communicating effectively in multiple languages, and working...


  • Madrid, Madrid, España MSX INTERNATIONAL A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Agent to join our team at MSX International. As a key member of our Customer Experience area, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone and...


  • Madrid, Madrid, España Wellhub A tiempo completo

    The OpportunityWe are hiring a Customer Experience Agent for our German and English markets to join our international Customer Experience team based in Madrid, Spain.Key ResponsibilitiesIdentify and assess customers' needs to ensure satisfactionManage customer communications and reply to requests by email and chatProvide accurate and complete information...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work Sl. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and performing administrative tasks.Key responsibilities include:Handling customer inquiries and...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Customer Service RepresentativeAt Recruit4Work Sl, we are seeking a highly skilled Customer Service Representative to join our team in Casablanca, Morocco. As a Customer Service Representative, you will be responsible for handling inbound customer calls, actively listening to customers, and providing quick, effective solutions to their needs.Key...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    About the Role:We are seeking a Customer Service Representative to join our team at Recruit4Work Sl. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Provide friendly and positive customer service experience to clientsHelp clients solve problems and answer any...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a skilled Customer Service Representative to join our team at Recruit4Work Sl in Greece. As a Customer Service Representative, you will be responsible for ensuring a friendly and positive customer service experience for our clients.Key responsibilities include resolving customer concerns, creating a seamless customer experience, and providing...


  • Madrid, Madrid, España Teleperformance A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving any issues they may have.Key...


  • Madrid, Madrid, España Teleperformance A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving any issues they may have.Key...


  • Madrid, Madrid, España Jujur A tiempo completo

    Job Title: Customer Support RepresentativeAt Jujur, we are seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and resolving any issues promptly and effectively.Key...


  • Madrid, Madrid, España Jujur A tiempo completo

    Job Title: Customer Support RepresentativeAt Jujur, we are seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and resolving any issues promptly and effectively.Key...


  • Madrid, Madrid, España Viking A tiempo completo

    Job Title: Customer Service RepresentativeWe're seeking a highly skilled Customer Service Representative to join our team at Viking. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, handling incoming calls, and resolving issues in a timely and professional manner.Key Responsibilities:Provide...


  • Madrid, Madrid, España Motorpoint A tiempo completo

    Role OverviewAs a key member of our team, you will play a vital role in delivering exceptional customer experiences at Motorpoint. We are seeking a highly skilled and dedicated individual to join our Sales Support team, working closely with our customers to ensure their needs are met and exceeded.Key ResponsibilitiesDeliver outstanding customer service,...


  • Madrid, Madrid, España Acciona S.A A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our support team. As a customer service representative, you will be responsible for providing excellent service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:-...


  • Madrid, Madrid, España American Airlines A tiempo completo

    Customer Service RepresentativeAt American Airlines, we're looking for a Customer Service Representative to join our team at Madrid Airport. As a key member of our customer service team, you'll be responsible for delivering a safe and first-class airport experience to our customers.Key Responsibilities:Provide exceptional customer service and ensure a...