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Customer Service Representative
hace 1 mes
At American Airlines, we're looking for a Customer Service Representative to join our team at Madrid Airport. As a key member of our customer service team, you'll be responsible for delivering a safe and first-class airport experience to our customers.
Key Responsibilities:
- Provide exceptional customer service and ensure a seamless experience at all contact points
- Perform a range of airport-related duties and support the daily operation in various areas, including check-in, security, gates, transfer, arrival, baggage services, and ticketing
- Work closely with and take instructions from Lead Agents responsible for the flight/work areas/shift
- Represent American Airlines by adhering to uniform standards and adopting a customer-focused approach at all times
- Promote and sell American Airlines services and products to our customers
- Attend and complete all compulsory training by given deadlines
- Adhere to and promote safe working practices at all times
Requirements:
- Proven experience in airline ground handling
- Excellent interpersonal skills
- Solution-oriented approach
- Ability to resolve conflicts within time constraints and without losing control
- Ability to handle stress effectively and work with minimum supervision
- Strong customer focus and enjoy face-to-face contact with customers
- Representative of the company at all times
- Well-groomed appearance and adherence to uniform standards at all times
- Willing and able to work in a shift environment (including weekends, bank, and public holidays)
- Reliable and punctual
- Comply with all American Airlines policies and procedures
- Ability to communicate both written and verbally in English and Spanish
- Willing and able to successfully complete all relevant training
- Hold an AVSAC security exam
