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Field Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Mygwork A tiempo completo
About the Role

This position is part of the Customer Care team located in Barcelona, Catalunya, and will be remote. As a Field Technical Support Specialist, you will be responsible for providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting.

Key Responsibilities
  • Drive revenue growth while ensuring strong customer contract retention rates and warranty conversion.
  • Apply critical thinking to resolve instrumentation performance issues, train customers, and verify the operational performance and data quality of systems.
  • Be a key member to help drive customer satisfaction and retention.
Requirements
  • Associate degree (prefer technical, biomedical, instrumentation, electrical engineering, or related) or validated equivalent experience.
  • Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.
  • Fluent in English verbal and written (Use CEFR - Common European Framework of Reference for Languages).
Preferred Qualifications
  • Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer.
  • Experience collaborating with internal team members and external customers.
  • Self-motivated role, very well self-organized, have a high level of initiative, and communicate effectively with a wide range of hierarchical levels.
About Mygwork

Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve.