Field Technical Support Specialist
hace 1 semana
We are a leading company in the diagnostics industry, dedicated to advancing and optimizing the laboratory to move science and healthcare forward. With over 80 years of experience, we have a strong commitment to our customers and a passion for innovation.
Job SummaryWe are seeking a highly skilled Field Technical Support Specialist to join our team. As a key member of our customer care team, you will be responsible for providing frontline support to our customers, resolving technical issues, and ensuring strong customer contract retention rates.
Key Responsibilities- Provide technical expertise and troubleshooting to resolve customer issues
- Apply critical thinking to resolve instrumentation performance issues
- Train customers and verify the operational performance and data quality of systems
- Drive revenue growth and ensure strong customer contract retention rates
- Associate degree in a technical field (biomedical, instrumentation, electrical engineering, or related)
- Ability to travel and provide support in assigned geography
- Strong leadership team support and involvement in key projects
This is a remote position based in Barcelona, Catalunya, and you will be part of our East Area team. As a Field Technical Support Specialist, you will have the opportunity to develop and build knowledge of the industry, company, products, tools, and team. We offer a clear Development Pathway program to support your growth and development.
We are proud to work alongside a community of six fellow Diagnostics Companies at Danaher, working together to improve patient lives with diagnostic tools that address the world's biggest health challenges.
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