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Iberia Service Manager
hace 2 meses
Job Summary: We are seeking a highly skilled Service Manager Iberia to develop dealers' service capabilities, providing technical support and ensuring customer satisfaction in the Iberia region.
Key Responsibilities:
- Technical Support: Provide dealers with technical support and solutions for product problems, producing technical reports and identifying areas for improvement.
- Dealer Development: Evaluate dealer service capabilities and develop plans to improve performance, ensuring execution of technical training programs and initiatives.
- Strategic Initiatives: Champion business growth initiatives, such as warranty extensions and maintenance contracts, and monitor market and industry trends to drive business success.
- Administration: Manage dealers' warranty accounts, ensuring compliance with company policies and procedures, and closing field modifications on time.
Requirements:
- Education & Qualification: Bachelor's Degree in a relevant field or equivalent experience.
- Knowledge & Skill (job-related): Technical hands-on experience, knowledge of industry standards and aftersales support, and good comprehension of dealer service operations.
- Language Skills: English and TBD (depending on the region).
- Field Visits: Regular field visits are required, with a minimum of 4 days per week and 3 weeks per month.
- Knowledge & Skill (general): Excellent IT knowledge and computer skills.
