Technical Support Specialist

hace 2 semanas

Barcelona, Barcelona, España Reconocida Empresa A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Reconocida Empresa. As a Central Support agent, you will play a critical role in providing fast and useful support to our marketplace teams and connected sellers on a daily basis.

Key Responsibilities

  • Manage, categorize, and find solutions to tickets via our internal tool (FreshDesk), while closely following up on answer lead time.
  • Communicate issues and bugs to the different marketplace teams.
  • Liaise regularly with the product owner/product team/external partner to escalate risks, issues, and challenges, and assist in the improvement of tools when possible.
  • Create and manage reports and analysis.

Requirements

  • 2+ years of experience as a technical support specialist.
  • Knowledge of marketplace/API specific tools, MS office (+excel/Openoffice sheets mastering), and webtools.
  • Database comprehension and IT capacities.
  • Detailed knowledge of marketplace flows.
  • Good level of English and French is mandatory, Italian and/or Spanish are a plus.
  • Excellent communication, organizational, and problem-solving skills, with the ability to evolve in a complex and dynamic environment.

What We Offer

  • Variable bonus.
  • Teleworking possible up to 2 days/week & flex office.
  • Online training learning platform.
  • Health insurance available from the 3rd month of employment.
  • Connected fridges and inter-company dining.

Recruitment Process

  • First telephone interview with a recruiter to discuss your understanding of the position, your experience, your personal and professional motivations, and your values.
  • Second interview with the direct manager as well as the recruiter to exchange and explain the position.

About Us

We are a company committed to diversity and inclusion, and we guarantee that you can be yourself. We are an equal opportunities employer and welcome applications from people with health conditions or impairments.

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