Customer Service Representative
hace 5 días
**Job Summary**
Nordsabroad is seeking a highly skilled Customer Service Representative to join our dynamic team in the banking sector. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
**Key Responsibilities:**
- Handle client inquiries and technical complaints related to online banking and phone apps, providing end-to-end solutions for any technical issues.
- Assist clients with queries about their cards, accounts, payment status, and fraud, adhering to specific procedures.
- Use multiple systems to find the best solutions for clients and accurately log all actions taken during client interactions.
- Answer questions and explain the necessary next steps, requiring patience and empathy.
- Participate in the Fraud / Phishing service during working hours, maintaining strict security procedures around sensitive data and providing accurate information.
**Training and Development:**
Nordsabroad offers a comprehensive two-week training program covering all aspects of the role. The initial focus will be on the technical helpdesk, followed by a nurturing period and additional training for the Talk & Help Desk.
**Requirements:**
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and ability to maintain confidentiality.
- Proficiency in multiple systems and software.
**What We Offer:**
Nordsabroad is committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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