Guest Experience Specialist
hace 2 días
Descripción del puesto:
Vibra Hotels, una cadena líder en el sector hotelero en Baleares, busca incorporar un/a Guest Experience Specialist para su hotel en Palma de Mallorca.
Buscamos a alguien con un alto nivel de compromiso, responsabilidad y habilidades de comunicación excepcionales. El candidato ideal será capaz de proporcionar una experiencia personalizada a nuestros huéspedes, orientándolos sobre lugares de interés de la isla y gestionando posibles incidencias y reclamaciones.
Funciones del puesto:
- Proporcionar una experiencia personalizada a nuestros huéspedes.
- Orientar a los huéspedes sobre lugares de interés de la isla.
- Gestionar posibles incidencias y reclamaciones.
- Garantizar una comunicación constante y fluida con todos los departamentos del hotel.
Requisitos:
- Nivel alto de inglés.
- Valorable otros idiomas.
- Valorable experiencia en Guest Relations, concierge o departamento de servicio al huésped.
- Buenas dotes comunicativas y de atención al cliente.
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