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About Coach4Expats
Coach4Expats is a dynamic and innovative company that aims to revolutionize the recruitment process by prioritizing the candidate experience. We strive to build strong relationships with both candidates and companies to find the perfect match.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team in Madrid, Spain. As a key member of our team, you will be responsible for providing exceptional post-sales support and assistance to our clients.
Key Responsibilities
- Respond to customer inquiries and issues related to products and services after the sale.
- Provide quick and effective solutions to post-sales requests and issues.
- Ensure comprehensive follow-up on all customer inquiries and issues until their final resolution.
- Make follow-up calls to verify customer satisfaction with the provided solutions and resolve any pending issues.
- Maximize customer satisfaction by anticipating customer needs and providing service that exceeds expectations.
- Update databases with relevant information about customers and their post-sales inquiries.
- Draft reports and generate insights to identify areas for improvement in post-sales service.
- Collaborate with other departments to enhance processes and customer experience.
Requirements
- Fluency in English (no Spanish fluency required).
- Ability to communicate fluently in two of the following languages: French, German, and/or Dutch.
- Flexibility to attend our offices during the training period (2 months) and work in rotating shifts.
- Experience in document management and technological platforms.
- Excellent oral and written communication skills.
- Tolerance to frustration.
What We Offer
- 50% remote work option.
- Opportunity to work with a dynamic and innovative company.
- Chance to grow professionally in an international environment.
