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About Iqvia Argentina
Iqvia Argentina is a leading provider of end-to-end safety solutions for major pharmaceutical companies and their post-market products around the world.
Job Summary
We are seeking a highly skilled Medical Information and Adverse Event Specialist to join our team in Argentina. As a Medical Information and Adverse Event Specialist, you will play a critical role in ensuring the safety of patients by providing medical information and processing safety and product quality information.
Responsibilities
- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
- Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, and coordinating translations.
- Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
- Build a positive, collaborative team environment with lifecycle safety team members, lead by example, and provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
- Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, and delegating client requests.
- Participate in training across lifecycle safety process service offerings, participate in working groups as applicable in the implementation of new initiatives, identification, and implementation of process efficiencies.
Requirements
- Bachelor's Degree in a Life Science is required.
- Excellent written and verbal skills in English (min. C1) and French (min. C2 / native) and Dutch OR Portuguese OR German OR Danish OR Maltese (min. C1).
Language
English (en-US)
