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Customer Service Representative
hace 2 meses
As a Customer Service Specialist, you will be responsible for handling front-line customer services activities, including answering product and service questions, following up on pending payments, and maintaining customer records.
Key Responsibilities:
* Attract potential customers by answering product and service questions and suggesting additional information.
* Follow up on pending/overdue payments.
* Handle enquiries, requests, subscription activations, and communication distribution requirements.
* Maintain customer records by updating CRM.
* Support Business Continuity Plan requirements.
* Update job knowledge by attending training & educational opportunities.
* Accomplish customer service and organization mission by completing related results as needed.
* Identify and escalate improvement opportunities.
* Track self-performance and act responsibly towards the achievement of the overall team targets.
* Champion for process/project support.
* Assist customer recoveries by explaining procedures; forward required solutions/adjustments.
* Support any other tasks as required by the Manager, Customer Service.
Requirements:
* 1-3 years of relevant experience in front office departments.
* Excellent interpersonal skills and ability to communicate effectively with internal/external stakeholders at all levels from different cultures and backgrounds.
* Strong sense of Customer Service ethics according to IATA's corporate philosophy and values.
* Strong CRM knowledge and proficiency in MS Office and other IT related matters.
* Result-driven personality and integrity.
* Proactive approach to problem-solving.
* Ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment while being organized to deliver on tight deadlines.
* Fluency in written and spoken English, Italian, and any other European language is mandatory.
* Flexibility to work on bank holidays.
Competencies: Customer Focus, Relationship Building, Learning Agility, Driving and Achieving Results, Attention to details, Team Work, Cultural Intelligence, Communication Skills.
Travel Required: N
Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you."
