Receptionist - Hospitality Expert

hace 4 semanas


Sant Joan Despí, Barcelona, España Accor A tiempo completo
Job Description

Welcome to a role that puts you at the heart of the hotel's operations and allows you to make a lasting impression on our guests.

Your Key Responsibilities:
  • Provide a warm and personalized welcome to our guests, ensuring their stay is nothing short of exceptional.
  • Act as a liaison between guests and hotel departments, facilitating seamless communication and resolving any issues that may arise.
  • Contribute to the continuous improvement of our services, sharing your ideas and insights to enhance the guest experience.
  • Develop strong relationships with our guests, building loyalty and encouraging repeat visits.
  • Manage the financial aspects of the hotel, including revenue tracking and safety protocols.
  • During night shifts, take on additional responsibilities, including hotel closing, cash collection, and anticipating the next day's needs.
  • Perform check-in and check-out tasks, manage online and phone reservations, and welcome guests upon arrival.
  • Provide information about our hotel, available rooms, rates, and amenities, as well as respond to client complaints.
  • Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to meet guest needs.
  • Confirm group reservations, arrange personalized services for VIP customers, and upsell additional facilities and services when appropriate.
  • Maintain updated records of bookings and payments, and support the breakfast shift when necessary.
What We Offer:
  • Be part of an international company with a presence in 110 countries.
  • Work for a leader brand like Accor, offering development and career opportunities.
  • Enjoy benefits according to the role, including an Accor discounts card.
  • Participate in training programs to develop your skills and advance your career within the group's hotels.
Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Why Work for Accor?

We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.



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