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Customer Experience Coordinator
hace 2 meses
Job Summary:
The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to internal and external customers. This role will also involve processing orders, managing customer data, and collaborating with cross-functional teams to ensure seamless customer experiences.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Process customer orders, including entering data into automated systems and tracking orders.
- Manage customer data, including updating records and ensuring accurate information.
- Collaborate with sales teams to provide product information and support.
- Participate in continuous improvement initiatives to enhance customer satisfaction and experience.
- Communicate effectively with internal stakeholders, including sales, marketing, and operations teams.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in customer relationship management (CRM) software and other relevant systems.
- Ability to work independently and as part of a team.
About Us:
Nutreco is a global leader in animal nutrition and aquafeed, with a mission to Feeding the Future. We are committed to providing innovative solutions that meet the needs of our customers and contribute to a sustainable future.
