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Dutch Customer Support Specialist – Barcelona
hace 3 meses
Company Overview: ADM Value Barcelona SA is a premier entertainment hub in Europe, committed to delivering enchanting experiences for visitors of all ages. Our dedication to outstanding customer service distinguishes us, ensuring that every guest departs with cherished memories.
Position Summary: As a Dutch-Speaking Customer Support Specialist, you will play a vital role in our guest relations team, offering exceptional assistance and support to our Dutch-speaking clientele. Your main goal will be to uphold the highest standards of customer satisfaction through effective communication and adept problem-solving abilities.
Key Responsibilities:
- Act as the primary contact for Dutch-speaking guests, addressing inquiries, requests, and concerns in a timely and professional manner.
- Provide detailed information regarding park attractions, events, and facilities to enhance guest experiences and ensure maximum enjoyment.
- Assist guests with ticketing, reservations, and itinerary planning, ensuring smooth transactions and prompt service delivery.
- Handle guest feedback and complaints with empathy and professionalism, working to resolve issues satisfactorily for all parties involved.
- Maintain a clean and organized workspace, ensuring a welcoming environment for guests.
- Stay informed about park policies, procedures, and safety regulations to promote a safe and enjoyable experience for all visitors.
Qualifications:
- Fluency in Dutch and English, with strong verbal and written communication skills in both languages.
- Previous experience in customer service, hospitality, or a related field is preferred.
- Excellent interpersonal skills and a positive demeanor, with a genuine passion for providing outstanding guest experiences.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Willingness to work flexible shifts, including weekends, evenings, and holidays as required.
- Familiarity with computer systems and software for data entry, ticketing, and reservation management.
- Knowledge of local attractions and tourist sites is advantageous.
Compensation and Benefits:
- Competitive salary of 22k gross/year.
- Annual bonus potential of 2K gross/year.
- Permanent contract with a 39-hour workweek.
- Two free weekends each month.
- Opportunities for career growth and professional development.
- A vibrant and inclusive work environment with a diverse team.
- The chance to contribute to creating memorable experiences for guests from around the globe.
Essential Skills: Proficiency in the Dutch language, both written and spoken, is crucial. Your responsiveness, enthusiasm, welcoming nature, and computer skills are key to succeeding in this role. Additionally, being a good listener and having strong adaptability skills will enhance your effectiveness. Previous experience in a similar role will serve as a valuable foundation for contributing to our team's success.
