Client Engagement Manager

hace 2 meses


Barcelona, Barcelona, España Communisis A tiempo completo

ABOUT US

Communisis is a premier provider in the UK for tailored customer communication solutions, dedicated to enhancing the effectiveness and profitability of client interactions in rapidly evolving markets.

POSITION OVERVIEW

We are in search of a seasoned Client Relationship Manager to join our team on a Fixed Term Contract.

This role operates under a hybrid work model, with the expectation of being present in the office a few days each week.

The successful candidate will collaborate closely with clients to deliver a profitable, efficient, and professional service, taking full responsibility for the account or contract. This includes managing client relationships, driving sales and business development, overseeing operations, and leading teams.

KEY RESPONSIBILITIES

- Daily collaboration with clients
- Development of products in conjunction with suppliers
- Coordination of product production
- Financial forecasting and budgeting

REQUIRED EXPERIENCE

- Proven experience in client services management within a dynamic corporate setting
- Familiarity with POS/Print processes
- Experience in a blue-chip compliance environment
- Competence in complex incident reporting and complaint resolution
- Relevant academic background
- Exceptional communication and presentation skills
- Bilingual proficiency in the required language and English
- Understanding of PSP/Permanent display systems

- Knowledge of global business dynamics related to premiums and gadgets
- Familiarity with premium products, printing technologies, vouchers, and lotteries
- Skills in briefing, questioning, and production processes
- Insight into supplier capabilities
- Strong client-facing relationship management skills
- Proven ability to work effectively in teams
- Proficiency in Excel
- Project management expertise



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