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About the Role:
We are seeking a highly skilled and detail-oriented Customer Billing Assistant to join our team at IE University. As a key member of our Admin and Accounting department, you will play a crucial role in managing student accounts and providing exceptional customer service to our clients.
Responsibilities:
- Coordinate with various departments, including Admissions, Financial Aid, and Academic Program Directors, to ensure seamless student enrollment and billing processes.
- Process and manage billing for services provided by other companies and departments within the IE group.
- Perform accounting tasks related to bank accounts, including managing late payments, handling N19, direct debits, refunds, and overpayments.
- Manage donations and provide customer service in person, by phone, and via email.
- Proactively resolve payment-related problems and doubts, and support audits as needed.
- Assist with monthly and annual closing processes.
Requirements:
- Proficiency in English and Spanish (written and spoken).
- Knowledge of accounting principles and experience using ERPs and CRMs.
- Minimum of 3 years of relevant experience.
- Strong teamwork skills, ability to multitask, excellent problem-solving and communication skills, and a customer-oriented approach.
- International profile with work experience in multicultural companies.
About IE University:
IE University is a dynamic and international institution that offers a unique and transformative learning experience. With 50 years of experience and a strong focus on innovation and entrepreneurship, we are committed to empowering our students to make their mark in the world.
