IT Application Support Specialist

hace 6 días

Madrid, Madrid, España Board Deutschland A tiempo completo

**About Board Deutschland**

At Board Deutschland, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. Trusted by thousands of leading organizations, we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation, and embrace a growth mindset to aim higher every day.

**Job Summary**

We are seeking an IT Application Support Analyst to join our team in Madrid. This role is about ensuring smooth operations and availability of finance systems worldwide. The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users.

**Key Responsibilities**

  • Provide Level 1 & 2 technical support for internal applications and systems to deliver high-quality assistance and ensure the agreed Service Level Agreements (SLA's) are met.
  • Perform daily, monthly, and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely manner.
  • Work with Technology teams as necessary, communicating any systems/software upgrades and patches, and diagnosing any application or system issues.
  • Triage defects, identify potential fixes, and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until the issue is resolved.
  • Develop and adhere to Standard Operating Procedures (SOPs).
  • Ensure data security and implement safety controls.
  • Produce and maintain technical support guides, service catalogue & other relevant documentation.
  • Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases.
  • Ensure effective communication is in place to manage incidents and system downtime to the business user community.
  • Attend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when required.

**Requirements**

  • Previous experience working in an application support capacity for finance systems.
  • In-depth knowledge of Oracle NetSuite ERP.
  • Fluency in English.
  • Excellent verbal and written communication skills.
  • Team player with good interpersonal skills.
  • Ability to multi-task and to remain calm whilst under pressure.
  • Keen eye for detail.
  • Good analytical and problem-solving skills.
  • Strong service-driven mentality and a pragmatic approach.
  • Keep abreast of current technology and trends that may be of use/benefit to the organization.

  • IT Application Support Specialist

    hace 5 días

    Madrid, Madrid, España Board A tiempo completo

    We are currently looking for an IT Application Support Analyst to join our team in Madrid. This role is about ensuring smooth operations and availability of finance systems worldwide.The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business...

  • IT Application Support Specialist

    hace 5 días

    Madrid, Madrid, España Board A tiempo completo

    We are currently looking for an IT Application Support Analyst to join our team in Madrid. This role is about ensuring smooth operations and availability of finance systems worldwide.The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business...

  • Application Support Specialist

    hace 7 días

    Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completo

    Job SummaryKapsch TrafficCom Transportation Sa. is seeking a highly skilled Application Support Specialist to join our international team. As a key member of our Traffic Management Support team, you will be responsible for ensuring the smooth functioning and efficient utilization of our Traffic Management applications.Key ResponsibilitiesApplication...

  • Application Support Specialist

    hace 6 días

    Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completo

    Job SummaryKapsch TrafficCom Transportation Sa. is seeking a highly skilled Application Support Specialist to join our international team. As a key member of our Traffic Management Support team, you will be responsible for ensuring the smooth functioning and efficient utilization of our Traffic Management applications.Key ResponsibilitiesApplication...

  • IT Application Specialist

    hace 3 días

    Madrid, Madrid, España Hitachi Automotive Systems Americas, Inc. A tiempo completo

    Job Role OverviewAs an Application Specialist, you will apply strong application technology knowledge and expertise to various application activities within all IT process domains. You will be strongly involved in all operational activities and contribute to various areas, from solution design through testing, deployment, configuration, and development to...

  • IT Application Specialist

    hace 4 días

    Madrid, Madrid, España Hitachi Automotive Systems Americas, Inc. A tiempo completo

    Job Role OverviewAs an Application Specialist, you will apply strong application technology knowledge and expertise to various application activities within all IT process domains. You will be strongly involved in all operational activities and contribute to various areas, from solution design through testing, deployment, configuration, and development to...

  • IT Application Support Specialist

    hace 19 horas

    Madrid, Madrid, España Board Deutschland A tiempo completo

    About Board DeutschlandAt Board Deutschland, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. Trusted by thousands of leading organizations, we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe...

  • IT Application Support Specialist

    hace 24 horas

    Madrid, Madrid, España Board Deutschland A tiempo completo

    About Board DeutschlandAt Board Deutschland, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. Trusted by thousands of leading organizations, we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe...

  • IT Application Support Specialist

    hace 6 días

    Madrid Centro, Madrid, España BOARD Deutschland GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled IT Application Support Analyst to join our team at BOARD Deutschland GmbH in Madrid. As a key member of our technical support team, you will be responsible for ensuring the smooth operation and availability of our finance systems worldwide.Key ResponsibilitiesTechnical Support: Provide high-quality technical...

  • IT Application Support Specialist

    hace 7 días

    Madrid Centro, Madrid, España BOARD Deutschland GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled IT Application Support Analyst to join our team at BOARD Deutschland GmbH in Madrid. As a key member of our technical support team, you will be responsible for ensuring the smooth operation and availability of our finance systems worldwide.Key ResponsibilitiesTechnical Support: Provide high-quality technical...

  • Hub IT Application Specialist

    hace 6 días

    Madrid, Madrid, España Hitachi Automotive Systems Americas A tiempo completo

    Job Role Overview:As an Application Specialist, you will apply strong application technology knowledge and expertise to any application activity within all IT process domains. You will be strongly involved in all operational activities and contribute to various areas, from solution design through testing, deployment, configuration, and development to users'...

  • Hub IT Application Specialist

    hace 6 días

    Madrid, Madrid, España Hitachi Automotive Systems Americas A tiempo completo

    Job Role Overview:As an Application Specialist, you will apply strong application technology knowledge and expertise to any application activity within all IT process domains. You will be strongly involved in all operational activities and contribute to various areas, from solution design through testing, deployment, configuration, and development to users'...

  • Hub IT Application Specialist

    hace 24 horas

    Madrid, Madrid, España Hitachi Automotive Systems Americas A tiempo completo

    About the RoleWe are seeking an experienced IT Application Technology Expert to join our team at Hitachi Automotive Systems Americas. As an Application Specialist for Global Configurator Deployment, you will play a pivotal role in ensuring the smooth operation of our product customization processes.Key ResponsibilitiesIdentify, propose, advise, and implement...

  • Hub IT Application Specialist

    hace 19 horas

    Madrid, Madrid, España Hitachi Automotive Systems Americas A tiempo completo

    About the RoleWe are seeking an experienced IT Application Technology Expert to join our team at Hitachi Automotive Systems Americas. As an Application Specialist for Global Configurator Deployment, you will play a pivotal role in ensuring the smooth operation of our product customization processes.Key ResponsibilitiesIdentify, propose, advise, and implement...

  • IT Application Support Specialist

    hace 3 días

    Madrid, Madrid, España Board International A tiempo completo

    About Board InternationalBoard International is a leading provider of Intelligent Planning Platforms, trusted by thousands of organizations worldwide. Our mission is to empower businesses to plan smarter, drive outcomes, and lead transformation.Job SummaryWe are seeking an experienced IT Application Support Analyst to join our team in Madrid. As a key member...

  • IT Application Support Specialist

    hace 2 días

    Madrid, Madrid, España Board International A tiempo completo

    About Board InternationalBoard International is a leading provider of Intelligent Planning Platforms, trusted by thousands of organizations worldwide. Our mission is to empower businesses to plan smarter, drive outcomes, and lead transformation.Job SummaryWe are seeking an experienced IT Application Support Analyst to join our team in Madrid. As a key member...

  • IT Application Support Specialist

    hace 2 días

    Madrid, Madrid, España Board International A tiempo completo

    About Board InternationalBoard International is a leading provider of business intelligence and planning solutions. We help enterprises plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform.Job SummaryWe are seeking an IT Application Support Analyst to join our team in Madrid. As a key member of our support team, you...

  • IT Application Support Specialist

    hace 1 día

    Madrid, Madrid, España Board International A tiempo completo

    About Board InternationalBoard International is a leading provider of business intelligence and planning solutions. We help enterprises plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform.Job SummaryWe are seeking an IT Application Support Analyst to join our team in Madrid. As a key member of our support team, you...

  • Hub IT Application Specialist

    hace 6 días

    Madrid Centro, Madrid, España Hitachi Automotive Systems Americas A tiempo completo

    Job Role Overview:As an Application Specialist, you will apply strong application technology knowledge and expertise to various application activities within all IT process domains. You will be strongly involved in all operational activities and contribute to various areas, from solution design through testing, deployment, configuration, and development to...

  • Hub IT Application Specialist

    hace 7 días

    Madrid Centro, Madrid, España Hitachi Automotive Systems Americas A tiempo completo

    Job Role Overview:As an Application Specialist, you will apply strong application technology knowledge and expertise to various application activities within all IT process domains. You will be strongly involved in all operational activities and contribute to various areas, from solution design through testing, deployment, configuration, and development to...