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IT Application Support Specialist
hace 2 meses
About Board International
Board International is a leading provider of Intelligent Planning Platforms, trusted by thousands of organizations worldwide. Our mission is to empower businesses to plan smarter, drive outcomes, and lead transformation.
Job Summary
We are seeking an experienced IT Application Support Analyst to join our team in Madrid. As a key member of our Technology team, you will be responsible for ensuring the smooth operation and availability of our finance systems worldwide.
Key Responsibilities
- Provide high-quality technical support for internal applications and systems, ensuring timely resolution of issues and meeting Service Level Agreements (SLAs).
- Perform daily, monthly, and periodic application and system checks to optimize system uptime and deliver outputs in a timely manner.
- Collaborate with Technology teams to communicate system upgrades, patches, and diagnose application or system issues.
- Triage defects, identify potential fixes, and manage incidents through to resolution, communicating with the business user until the issue is resolved.
- Develop and adhere to Standard Operating Procedures (SOPs) to ensure data security and implement safety controls.
- Produce and maintain technical support guides, service catalogues, and other relevant documentation.
- Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases.
- Ensure effective communication is in place to manage incidents and system downtime to the business user community.
- Attend Service Reviews and Operational review meetings, supporting with reporting requirements and chairing the meeting when required.
Requirements
- Previous experience working in an application support capacity for finance systems.
- In-depth knowledge of Oracle NetSuite ERP.
- Fluency in English.
- Excellent verbal and written communication skills.
- Team player with good interpersonal skills.
- Ability to multi-task and remain calm under pressure.
- Keen eye for detail.
- Good analytical and problem-solving skills.
- Strong service-driven mentality and a pragmatic approach.
- Ability to keep abreast of current technology and trends that may be of use/benefit to Board International.
