IT Application Support Specialist

hace 3 semanas

Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo
IT Application Support Analyst

At Board, we strive to deliver exceptional planning solutions to our clients. As an IT Application Support Analyst, you will play a crucial role in ensuring the smooth operation of our finance systems worldwide.

Key Responsibilities:
  • Provide technical support for internal applications and systems, ensuring high-quality assistance and meeting agreed Service Level Agreements (SLAs).
  • Perform daily, monthly, and periodic application and system checks, taking appropriate action to optimize system uptime and deliver outputs in a timely manner.
  • Collaborate with Technology teams to communicate systems/software upgrades and patches, and diagnose any application or system issues.
  • Triage defects, identify potential fixes, and manage incidents through to resolution, either by an internal team or via an external supplier.
  • Develop and adhere to Standard Operating Procedures (SOPs) to ensure data security and implement safety controls.
  • Produce and maintain technical support guides, service catalogues, and other relevant documentation.
  • Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases.
  • Ensure effective communication is in place to manage incidents and system downtime to the business user community.
  • Attend Service Reviews and Operational review meetings, supporting with reporting requirements and chairing the meeting when required.
Requirements:
  • Previous experience working in an application support capacity for finance systems.
  • In-depth knowledge of Oracle NetSuite ERP.
  • Fluency in English.
  • Excellent verbal and written communication skills.
  • Team player with good interpersonal skills.
  • Ability to multi-task and remain calm under pressure.
  • Keen eye for detail.
  • Good analytical and problem-solving skills.
  • Strong service-driven mentality and a pragmatic approach.

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

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