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Ambassador of Excellence
hace 2 meses
Job Summary:
We are seeking a highly skilled Ambassador to join our team at Sin nombre. As an Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Guest Engagement: Engage with hotel guests to enhance their service experience, activating all outlet services within the lobby area, including the restaurant, bar, front desk, business center, lounge, and more.
- Request Fulfillment: Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying suitable providers.
- Special Requests: Respond to special requests from guests with unique needs and follow up to ensure their satisfaction.
- Local Area Knowledge: Gather, summarize, and provide local area knowledge to inform guests about the property and surrounding area amenities, including special events and local activities.
- Problem Resolution: Contact the appropriate individual or department to resolve guest calls, requests, or problems.
- Accident Reporting: Report accidents, injuries, and unsafe work conditions to the manager and complete safety training and certifications.
- Company Policies: Follow all company policies and procedures, maintain confidentiality of proprietary information, and protect company assets.
- Guest Welcome: Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Communication: Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Teamwork: Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Quality Assurance: Comply with quality assurance expectations and standards.
- Physical Demands: Stand, sit, or walk for an extended period or for an entire work shift, move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Additional Responsibilities: Perform other reasonable job duties as requested.
About Us:
Sin nombre is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Our Mission:
At Sin nombre, our mission is to ignite curiosity and expand worlds. We are a place to enjoy life, to open doors and minds. We are constantly inspired by new faces and experiences. Our core is a harmonious and adventurous spirit that has made us famous for reinventing luxury standards worldwide. Our Whatever/Whenever service philosophy brings our guests' passions to life. If you are original, innovative, and always look to the possibilities that the future brings, we welcome you to Sin nombre.
About Our Team:
By joining Sin nombre, you will be part of a portfolio of brands with Marriott International. You will be where you can do your best work, start fulfilling your purpose, be part of an incredible global team, and become your best version.
