Concierge Ambassador

hace 7 días

Palma, Baleares, España Marriott International A tiempo completo

About the Role

The Concierge Ambassador will be the primary point of contact for guests, providing exceptional service and ensuring a memorable experience at our luxury hotel. Key responsibilities include:

  • Responding to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning
  • Providing information to guests about the property and surrounding area amenities, including special events and activities
  • Answering and processing guest calls, messages, and requests
  • Monitoring the club lounge for seating availability, service, and guest well-being

Responsibilities

The Concierge Ambassador will be responsible for:

  • Reporting accidents, injuries, and unsafe work conditions to management
  • Completing safety training and certifications
  • Following company policies and procedures
  • Welcoming and acknowledging guests according to company standards
  • Developing and maintaining positive working relationships with colleagues

Requirements

To be successful in this role, the Concierge Ambassador will need to:

  • Stand, sit, or walk for extended periods of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
  • Perform other reasonable job duties as requested by supervisors

About Marriott International

Marriott International is a global hospitality leader, committed to providing exceptional guest experiences and fostering a culture of inclusivity and diversity. As a Concierge Ambassador, you will be part of a dynamic team that is dedicated to delivering outstanding service and exceeding guest expectations.

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