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Customer Service Representative with Dutch Language Skills
hace 2 meses
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Msx International. As a Dutch speaking representative, you will play a key role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Conduct follow-up calls with customers to assess their satisfaction and address any concerns or issues.
- Gather feedback on the overall customer experience and identify areas for improvement.
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
- Maintain accurate records of follow-up activities and customer interactions.
- Upsell additional services or products based on customer needs.
- Excellent communication skills, both verbal and written.
- Bilingual or native in Dutch.
- Strong interpersonal skills and ability to build rapport with customers.
- Detail-oriented and organized.
- Proficient in using customer relationship management (CRM) software.
- Prior experience in customer service, sales or related fields is a plus.
- Part of a great team of professionals in an internationally consolidated company.
- Global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
- Flexible remuneration plan.
- 23 working days according to collective agreement + 3 extra days.
- Internal training plan.
- Additional incentives for employees referral programs, internal trainers, new business opportunities.
