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Transportation Service Representative
hace 2 meses
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Reconocida empresa. As a key member of our operations team, you will play a critical role in ensuring the smooth daily operation of our transportation services.
Key Responsibilities- Customer Support: Provide exceptional customer service to our passengers and drivers, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.
- Service Operations: Work closely with our operations team to build and maintain our on-demand transportation services, ensuring that they are running efficiently and effectively.
- Problem Resolution: Identify and resolve customer issues in a proactive and efficient manner, using your problem-solving skills and knowledge of our services to find solutions.
- Communication: Communicate clearly and effectively with customers, drivers, and other stakeholders, using your excellent communication skills to build rapport and resolve issues.
- Process Improvement: Continuously monitor and improve our processes and procedures to ensure that they are aligned with our company values and goals.
- Language Skills: Fluency in both written and spoken German, as well as excellent communication skills in English.
- Customer Service Experience: Proven experience in the customer service industry, with a strong track record of providing exceptional customer service.
- Problem-Solving Skills: Excellent problem-solving skills, with the ability to think critically and come up with creative solutions to complex problems.
- Communication Skills: Excellent communication skills, with the ability to communicate clearly and effectively with customers, drivers, and other stakeholders.
- Teamwork: Ability to work collaboratively as part of a team, with a strong focus on teamwork and collaboration.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
