Billing Operations Manager

hace 2 días

Cádiz, Cádiz, España Mci A tiempo completo
Job Title: Billing Manager

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

We are seeking a Billing Manager who will be responsible for overseeing the billing operations of the organization, ensuring accuracy, efficiency, and compliance with billing policies and procedures.

Key Responsibilities:
  • Oversee day-to-day billing operations, including invoicing, collections, and accounts receivable management.
  • Ensure timely and accurate processing of customer invoices, credits, and adjustments in accordance with contractual terms and billing schedules.
  • Recruit, train, and mentor a team of billing specialists, providing guidance, coaching, and performance feedback to support professional growth and development.
  • Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.
  • Develop and implement best practices, standard operating procedures (SOPs), and controls to streamline billing processes, eliminate inefficiencies, and reduce errors.
  • Identify opportunities for automation, system enhancements, and workflow improvements to enhance billing accuracy and efficiency.
  • Serve as a primary point of contact for billing inquiries, escalations, and dispute resolution from internal and external stakeholders, including customers, sales teams, and account managers.
  • Build strong relationships with customers and internal teams to understand their needs, address concerns, and ensure satisfaction with billing processes and services.
  • Ensure compliance with revenue recognition principles, accounting standards, and regulatory requirements (e.g., ASC 606, GAAP).
  • Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance, aging receivables, and cash flow projections.
  • Oversee the administration and maintenance of billing systems, software applications, and databases to support accurate and efficient billing operations.
Requirements:
  • Bachelor's degree in accounting, finance, business administration, or related field required.
  • Proven experience in billing operations, accounts receivable management, or related financial roles, with a minimum of 4 years of managerial experience.
  • Strong understanding of billing principles, revenue recognition standards, and accounting practices (e.g., ASC 606, GAAP).
  • Proficiency in billing software systems, ERP systems, and Microsoft Office Suite.
  • Excellent leadership and team management skills, with the ability to inspire, motivate, and develop high-performing teams.
  • Exceptional communication, negotiation, and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
  • Analytical mindset with strong problem-solving skills, attention to detail, and the ability to prioritize tasks and meet deadlines.
  • Demonstrated ability to drive process improvements, implement controls, and optimize billing operations to achieve organizational goals.

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