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Room Service Supervisor
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Room Service Supervisor to join our pre-opening team at SLS Barcelona. As a key member of our hospitality team, you will be responsible for overseeing the operations of our In-Room Dining services, ensuring exceptional service and guest satisfaction.
Key Responsibilities
- Provide warm, sincere, and engaging service to our guests.
- Perform all server duties for beverage and food service, ensuring timely and efficient delivery.
- Follow setup and breakdown guidelines to maintain a clean and organized work environment.
- Review meal tickets prior to placing prepared food on trays, ensuring accuracy and quality.
- Ensure food is served in accordance with safety standards and regulations.
- Address any issues or complaints promptly and effectively, providing solutions and alternatives when necessary.
- Ensure service is within the standards of SLS Barcelona, maintaining a high level of quality and consistency.
- Complete designated closing duties and related sanitation requirements, ensuring a clean and safe environment for our guests and staff.
- Control stocks for daily use, ensuring service requirements are met and minimizing waste.
Requirements
- At least 2 years of experience in hospitality within food and beverage, with a proven track record of success.
- Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail.
- Excellent verbal and written communication skills, with fluency in Spanish and English.
- Strong relationship-building skills, with the ability to work effectively with other teams and leaders.
- Ability to take ownership of important issues, solve problems, and make effective decisions.
- Willingness to learn quickly and adapt to our unique culture and values.
About Us
SLS Barcelona is a five-star urban resort that offers a unique and luxurious experience for our guests. As a member of our team, you will have the opportunity to work in a dynamic and creative environment, with a focus on delivering exceptional hospitality and service.
What We Offer
- A competitive package and plenty of opportunity for development and growth.
- Excellent discounts across the entire Ennismore family of brands.
- The chance to work with a global collection of entrepreneurial and founder-built brands with purpose at their heart.
