Customer Experience Manager
hace 3 días
Leading Edge Aviation is seeking a highly skilled Customer Experience Manager to join our team in Alhama, Murcia. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across all non-training related aspects of the student journey.
Key Responsibilities:- Collaborate with the Centre Manager and Senior Leadership Team to develop and implement customer experience strategies that meet the needs of our students.
- Lead and motivate the Customer Experience team to ensure they have the skills and resources needed to deliver outstanding customer service.
- Manage the business' bedstock, including forecasting and ensuring sufficient availability to meet student requirements.
- Maintain positive relationships with accommodation owners and negotiate to secure additional bedstock when required.
- Oversight of external accommodation management, including maintenance and utilities, to ensure all sites are safe and meet regulatory requirements.
- Advise on complex accommodation queries or issues surrounding in-house occupants.
- Oversee the daily transport service, including timetabling and staff coverage.
- Manage visa applications for UK students travelling to Spain and provide welfare and support services to students.
- Investigate and respond to complaints, escalating across the business when required.
- Exceptional customer service skills with a positive and approachable attitude.
- Strong organisation skills and a can-do attitude.
- Excellent communication and interpersonal skills.
- Innovative problem-solving skills and ability to work on own initiative.
- Confident and effective people management skills.
- Ability to adapt to any given situation and have a clear understanding of cultural differences.
- Proficient in Microsoft office applications, CRM, and training programmes.
- Previous managerial experience, preferably in the customer experience sector.
- Annual leave entitlement of 25 days plus bank holidays.
- Life assurance and critical illness cover.
- On-boarding and full training provided.
- Opportunities for career growth and development.
- A positive and motivating working environment.
We strive to recruit individuals with the right mix of skills, experience, and potential and welcome applications from a diverse range of applicants.
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Customer Experience Manager
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Murcia, Murcia, España Leading Edge Aviation A tiempo completoCustomer Experience Manager - AlhamaLeading Edge Aviation is seeking a highly skilled Customer Experience Manager to join our team in Alhama, Murcia. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across all non-training related aspects of the student journey.Key Responsibilities:Collaborate...
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Customer Experience Manager
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Murcia, Murcia, España Leading Edge Aviation A tiempo completoCustomer Experience Manager - AlhamaLeading Edge Aviation is seeking a highly skilled Customer Experience Manager to join our team in Alhama, Murcia. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across all non-training related aspects of the student journey.Key Responsibilities:Collaborate...
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