Risk Specialist

hace 1 mes


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Title: Risk Specialist - Payment Protection

Teleperformance Spain, a leading customer experience management company, is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with payments.

Key Responsibilities:
  • Verify merchant information and ensure compliance with our clients' guidelines.
  • Perform checks in internal and external databases to verify merchant information.
  • Identify and document inaccuracies that require intervention and follow-up with merchants.
  • Investigate and compare merchant website information with product descriptions and industry guidelines.
  • Categorize businesses as supportable, prohibited, or in need of small changes to their business model.
Requirements:
  • Fluency in English (C1 or higher)
  • Ability to be detail-oriented and meticulous.
  • Capacity for showing empathy and making decisions based on incomplete or ambiguous information.
  • Efficiency working in a fast-paced, high-volume environment.
  • Collaboration with team members and affinity to share knowledge and best practices.
Benefits:
  • 38.5 hours/week, afternoon shifts from 13h00 to 22h00.
  • Salary: € gross/year - Temporary 6-month contract.
  • Referral Program: Bring a friend and get a referral fee (up to €2,000 depending on the language/project).
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements, and personal development.


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