Risk Specialist
hace 1 mes
Teleperformance Spain, a leading customer experience management company, is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with payments.
Key Responsibilities:- Verify merchant information and ensure compliance with our clients' guidelines.
- Perform checks in internal and external databases to verify merchant information.
- Identify and document inaccuracies that require intervention and follow-up with merchants.
- Investigate and compare merchant website information with product descriptions and industry guidelines.
- Categorize businesses as supportable, prohibited, or in need of small changes to their business model.
- Fluency in English (C1 or higher)
- Ability to be detail-oriented and meticulous.
- Capacity for showing empathy and making decisions based on incomplete or ambiguous information.
- Efficiency working in a fast-paced, high-volume environment.
- Collaboration with team members and affinity to share knowledge and best practices.
- 38.5 hours/week, afternoon shifts from 13h00 to 22h00.
- Salary: € gross/year - Temporary 6-month contract.
- Referral Program: Bring a friend and get a referral fee (up to €2,000 depending on the language/project).
- A permanent presence of coaches who will facilitate your personal and professional development.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements, and personal development.
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