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Management Trainee

hace 2 meses

Lucena del Puerto, Huelva, España Jollibee Group A tiempo completo
Job Title: Management Trainee

At Jollibee Group, we are seeking a highly motivated and results-driven Management Trainee to join our team. As a Management Trainee, you will be responsible for driving shift sales and profit targets while ensuring compliance with company standards and policies.

Key Responsibilities:
  1. Drive Sales Growth: Achieve shift sales targets by implementing effective sales strategies and programs.
  2. Customer Service: Address customer feedback and complaints in a timely and professional manner, ensuring top-tier customer service.
  3. Leave Management: Approve or disapprove leave applications during the shift in the absence of the Assistant Store Manager.
  4. Community Relations: Assist the Store Manager in community relations activities, fostering strong relationships with local communities.
  5. Crew Management: Clarify tasks, activities, and schedules during the shift, ensuring crew productivity and efficiency.
  6. Compliance: Ensure compliance with cash control, employee discipline, and all company policies and procedures.
  7. Safety and Security: Ensure the effectiveness of safety and security programs, implementing standard procedures and control systems.
  8. Reporting: Ensure timeliness and accuracy of required reports, providing valuable insights for business decisions.
  9. Cleaning and Maintenance: Execute cleaning activities, including opening and closing procedures, to maintain a clean and safe store environment.
  10. Program Implementation: Implement assigned programs and ensure standards compliance during the shift, driving business results.
  11. Cost Management: Implement cost management activities, standards, and procedures during the shift, minimizing waste and optimizing resources.
  12. Customer Feedback: Implement customer survey and interact with customers during the shift, gathering valuable feedback for business improvement.
  13. Manpower Schedule: Implement manpower schedule, ensuring adequate staffing levels to meet business demands.
  14. Store Merchandising: Implement proper store merchandising, maintaining a visually appealing store environment.
  15. Sales Program: Implement sales program during the shift, driving sales growth and revenue.
  16. Equipment Maintenance: Implement scheduled preventive maintenance, ensuring equipment is in good working condition.
  17. Speed of Service: Implement speed of service programs, ensuring efficient service delivery and customer satisfaction.
  18. Crew Leadership: Lead service crew for highest product quality and supplies availability, ensuring product availability during the shift.
  19. Office Organization: Maintain office organization and orderliness during the shift, ensuring a productive work environment.
  20. Inventory Management: Maintain optimum inventory levels during the shift, minimizing usage and waste.
  21. Crisis Prevention: Manage and implement crisis prevention programs and processes during the shift, ensuring business continuity.
  22. Floor Control: Manage overall floor control and shift operations, ensuring a smooth and efficient store environment.
  23. Crew Performance: Monitor crew performance during the shift, providing feedback and coaching for improvement.
  24. Crew Morale: Motivate and boost crew morale to achieve shift objectives, fostering a positive work environment.
  25. Additional Tasks: Perform other assigned tasks as needed, ensuring business objectives are met.
  26. Opening and Closing: Supervise opening and closing procedures, ensuring a smooth transition between shifts.
  27. Utilities Management: Track repairs, maintenance, and utilities costs during the shift, recommending measures to minimize waste and optimize resources.

Requirements:

  • College graduate preferably in Hotel and Restaurant Management, Business related course, Behavioral Science, and Industrial Engineering courses.
  • 2-3 years supervisory function in a restaurant or quick service restaurant.