Renewals Account Manager

hace 2 semanas

Barcelona, Barcelona, España Riverbed Technology A tiempo completo
About the Role

We are seeking a highly skilled Renewals Account Manager to join our team at Riverbed Technology. As a Renewals Account Manager, you will be responsible for driving revenue growth and customer satisfaction through effective renewal management and upselling of maintenance contracts.

Key Responsibilities
  • Prepare and execute high-volume renewal quotes for maintenance contracts, ensuring timely and accurate processing.
  • Review and interpret contractual terms and conditions, proposing creative deal structures and leading pricing negotiations with customers.
  • Validate customer asset lists and ensure accurate tracking of maintenance renewals.
  • Develop and maintain strong relationships with customers and partners, ensuring timely maintenance renewal and resolving any discrepancies or issues.
  • Stay up-to-date with product, systems, and processes to effectively sell maintenance renewals and provide excellent customer service.
  • Assist customers with product discrepancies, including license reconciliations and audits, and manage customer requests for contract merges, transfers, and license purges.
  • Field inbound calls from customers and partners, resolving requests and ensuring timely resolution of backlog in assigned territory.
  • Partner with field sales to save potentially lost maintenance renewals and track contract non-renewal, including reasons for cancellation.
  • Prepare forecasts of maintenance renewal bookings with a 10% accuracy rate.
Requirements
  • Multiple years of experience in sales, specifically software maintenance renewals, is preferred.
  • Must thrive in a quota-driven environment and have the ability to negotiate and up-sell maintenance offerings.
  • Account planning experience and involvement in the alignment of sales, channel, professional services, and training teams around renewal events is required.
  • Ability to forecast maintenance bookings and a strong desire and willingness to learn are essential.
  • Apt ability to multitask and juggle priorities to facilitate on-time Maintenance & Support Renewals, with experience structuring deals and creative problem-solving.
  • Excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
  • Must possess excellent customer service skills with an orientation towards helping customers.
  • Strong working knowledge of Microsoft Office, Oracle, and applications is desired.
  • Basic understanding of telecommunications, networking, and IP technology solutions is preferred.
  • Strong preference for second language proficiency, but not required.
  • Bachelor's Degree or Equivalent Work Experience.
About Riverbed Technology

Riverbed Technology is a global leader in digital experience solutions, empowering organizations to deliver seamless, secure digital experiences and accelerate enterprise performance. We are a customer-first company, committed to creating a global impact through our people, partners, and customers. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their well-being. We are committed to supporting the communities where we work and live, and we welcome diversity and value transparency and open communication throughout the company.

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