IT Support Specialist

hace 5 días

Segovia, Segovia, España ontex A tiempo completo

About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Ontex. As an IT Support Specialist, you will be responsible for providing first-line and second-line support to all users across the geography of responsibility, ensuring efficient service operations.

Key Responsibilities

  • Provide technical support and incident management to all users, including white-collar, blue-collar, and road warriors.
  • Support junior cluster support in the resolution of incidents.
  • Ensure that all IT and data tickets (incidents and requests) relating to hardware, software, networking, and remote access issues are resolved in accordance with the KPI deadlines set in the Fresh Service ticket system.
  • Recognize problem management needs and propose sustainable and efficient solutions.
  • Ensure all systems operate in accordance with local legislation.
  • Ensure necessary documentation to support the global and local application and certificates and to run the environment is in place and kept up to date.
  • Collaborate with local facilities/engineering teams to ensure the local data center/computer room runs in accordance with the Global policies.
  • Support changes in the plant asset footprint (new lines, warehouse changes, R&D facilities, etc).
  • Provide basic IT and data training to internal stakeholders to enable daily business use of technology.
  • Adopt and implement global/central applications to support global operational requirements.
  • Monitor backup operations to ensure successful operation and data protection.
  • Monitor server health and troubleshooting and resolving any alarms or warnings.
  • In line with pre-determined budget order and configuration of new hardware to service agreed refresh cycles or replacements.
  • Manage the renewal of local OPEX related maintenance agreements in accordance with global standards.
  • Recommend improvement opportunities regarding IT and data processes.
  • Assist ongoing regional projects to support wider IT and data initiatives.
  • Responsible for ensuring security and data integrity through adherence to group policies and standards.

Requirements

  • In addition to Turkish, mandatory language (spoken and written) is English.
  • Minimum 5 years in an IT support role.
  • Operational knowledge of Active Directory (AD), Windows 10, M365, SharePoint, and basic networking concepts.
  • Able to deliver presentations towards IT and data colleagues.
  • Ability to work autonomously and make appropriate decisions when necessary.
  • Excellent interpersonal and communication skills.
  • An understanding of data protection and security principles.
  • Flexibility for limited travel to other Ontex locations.
  • Desire to learn and progress.
  • Deeper knowledge or certification in any of the following technologies is a plus: Cisco/Meraki switching, SOTI, Power Automate, and/or Azure.
  • Certifications and trainings of Ontex deployed Microsoft tooling and CCNA is a plus.

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