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Italian Customer Support Specialist
hace 3 meses
CPM International is a leading provider of customer service solutions, operating in over 30 countries worldwide. We pride ourselves on delivering exceptional support tailored to the diverse needs of our clients.
Role Overview:
We are seeking dedicated Customer Service Agents fluent in Italian and possessing a good command of English. This role is ideal for individuals who are passionate about innovation and enjoy tackling challenges while engaging with customers who own some of the most advanced and stylish products in the market.
Key Responsibilities:
- Manage incoming calls from current and prospective customers, providing assistance with inquiries and troubleshooting issues related to their orders or devices.
- Utilize state-of-the-art diagnostic tools and Excel to guide clients in resolving problems with their products.
- In certain situations, coordinate technician visits or arrange for the dispatch of additional parts directly to customers.
- Identify opportunities to discuss new and exciting product launches as well as existing offerings, focusing on cross-selling and up-selling.
- Act as a brand ambassador by educating customers about our technology and demonstrating a comprehensive understanding of our products and values.
- Fluency in written and spoken Italian.
- Proficient in English to facilitate communication with our international team.
- Eligibility to work in the designated location.
- Commitment to delivering outstanding customer service across all communication channels.
- Strong computer skills, particularly with MS Office applications.
- Solution-oriented mindset to ensure optimal outcomes for customers.
- Ability to prioritize tasks effectively and work efficiently under pressure.
- Contract Type: Temporary.
- Salary: Competitive annual compensation.
- Working Hours: Full-time with a rotating schedule.
- Work Model: Hybrid working arrangement.
- Comprehensive Training: Extensive training program to prepare you for your role.
- Employee Benefits: Access to a range of exclusive perks and rewards.
- Ongoing Development: Opportunities for continuous training and career advancement.
At CPM International, we celebrate diversity and are dedicated to creating an inclusive workplace where everyone feels valued and respected. We believe in equal opportunities for all employees and strive to ensure a supportive environment from the outset.
