Italian Customer Support Specialist

hace 3 semanas

Barcelona, Barcelona, España Teleperformance A tiempo completo
Customer Support Specialist - Italian

Teleperformance Spain is seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients in Italian.

Key Responsibilities:

  • Verify customer information and resolve issues in a timely and professional manner
  • Provide reactive support to customers via phone and email
  • Examine customer reviews to ensure compliance with guidelines and make recommendations for improvement
  • Collaborate with internal teams to improve customer satisfaction and retention
  • Develop a deep understanding of our products and services to provide accurate and helpful information to customers

Requirements:

  • Native level of Italian
  • Ability to speak and write English fluently
  • Experience in a fast-paced, scaled operations environment
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

Benefits:

  • Full-time position with a competitive salary and benefits package
  • Opportunity to work with a leading company in the customer service industry
  • Professional development and training opportunities
  • Dynamic and supportive work environment

About Teleperformance:

Teleperformance is a leading provider of customer experience solutions, with a presence in over 80 countries worldwide. We are committed to delivering exceptional customer service and building long-term relationships with our clients and customers.

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