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IT Support Specialist
hace 2 meses
We are a leading provider of digital transaction solutions, revolutionizing the way businesses operate through secure and efficient electronic signature and digital identification services.
Our team is dedicated to delivering exceptional customer experiences, and we are seeking a highly skilled IT Support Specialist to join our ranks.
Key Responsibilities- Deploy and Maintain Infrastructure
Deploy new versions, hotfixes, and products on our test, pre-production, and production infrastructure to ensure seamless operations.
User and Workstation SupportProvide expert support and setup for computers, including PC and MAC environments, to ensure our users have the tools they need to succeed.
Troubleshooting and ResolutionInvestigate, diagnose, and efficiently resolve technical issues, providing clear and effective solutions to our users.
Documentation and Asset ManagementControl and maintain documentation and assets for user scope, including PCs, laptops, printers, mobile devices, users, groups, mail, phone lines, Windows desktop, software, and more.
Active Directory ManagementManage Active Directory users, groups, and devices to ensure secure and efficient access to our systems.
Continuous ImprovementContribute to our continuous improvement process by providing insights gained from customer support interactions.
Compliance and ProceduresFollow our procedures and instructions for the Integrated Managing Systems of the company.
Requirements- Education
A minimum of a Certificate of Higher Education (HNC) or equivalent.
Technical SkillsExperience in Windows Desktop advanced administration, including solving issues, installing software, and configuring systems.
Networking knowledge and Windows Server Active Directory Operations.
Microsoft 365 operation and management, as well as Linux and MacOs knowledge.
Soft SkillsExcellent communication skills in both English and Spanish.
A passion for delivering high-quality customer service and problem-solving.
Proactive, self-directed, and adaptable to agile development environments.
What We Offer- Flexible Remote Work
Enjoy the flexibility of working remotely and choosing your own schedule.
Working Hour FlexibilityHave the freedom to manage your work hours and balance your personal life.
Summer HoursEnjoy shorter working hours on Fridays in July and August.
Health InsuranceReceive free health insurance for yourself and a discount for your children.
Flexible Compensation PlanTake advantage of our flexible compensation plan with Coverflex.
Professional DevelopmentEnjoy English or French classes with native teachers and technical training with specialized platforms.
Wellness InitiativesParticipate in our catering service, free coffee and snacks, and birthday off.
Referral BonusReceive a referral bonus for bringing in new talent.
