Returns Manager

hace 4 semanas

Barcelona, Barcelona, España Mygwork A tiempo completo
About the Role

This is an exciting opportunity to join Amazon Extra Large (AMXL) as a Returns Manager, where you will play a key role in shaping the future of our business.

As a Returns Manager, you will be responsible for analysing data and gathering feedback from stakeholders to identify inefficiencies in current operations. You will establish frameworks to ensure that the balance between quality, speed, cost, and other factors are optimised.

You will share ideas with colleagues and leadership on how processes can be improved and regularly review process efficiencies, offering data-led solutions for changes that will see long-term improvements.

A Day in the Life

Every day, you will focus on our business objectives, from improving efficiency to increasing reliability, and find creative ways to make these happen.

You will be part of a team driving major projects to standardise our processes and make improvements to our operations. This will involve being in regular contact with senior management and a wider group of stakeholders to define project requirements and update them on status, risks, and impacts.

You will also create communication plans to bring everyone up to speed with the new processes you implement.

About the Team

Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns.

What sets this service apart from others is the extra level of customer care. We deliver large items, unpack, assemble, and install them, and take away old items where needed.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe.

While those of us who work in delivery stations will do some night shifts, most of us work during the day.

Our team is made up of people across operations, supply chain, business intelligence, and programme management, and everyone plays a crucial role in growing this part of the business.

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