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Fintech Support Specialist

hace 2 meses

Valencia, Valencia, España Blu Selection A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Blu Selection. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service to our B2B clients in the fintech industry.

Key Responsibilities
  • Customer Support: Provide timely and effective support to our clients via various communication channels, ensuring their financial needs are met and their experience is seamless.
  • Process Improvement: Collaborate with our team to identify areas for process improvement, implementing changes that enhance the customer journey and drive business growth.
  • Problem-Solving: Troubleshoot complex issues, develop innovative solutions, and implement changes to improve our services.
  • Communication: Maintain excellent communication skills, ensuring clear and concise interactions with clients, colleagues, and stakeholders.
  • Team Collaboration: Work closely with our team to achieve shared goals, share knowledge, and support each other in delivering exceptional results.
Requirements
  • Language Proficiency: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
  • Technical Skills: Competency in using computers and relevant software applications.
  • Soft Skills: Excellent communication skills, proactive approach, and a solution-oriented mindset.
What We Offer
  • Professional Growth: Opportunities to develop your skills, knowledge, and career in a dynamic and ambitious team.
  • International Environment: Work in a diverse and inclusive environment with colleagues from over 20 nationalities.
  • Benefits: Enjoy a range of benefits, including Spanish classes, fitness bootcamps, mindfulness classes, and more.