Senior Customer Experience Manager
hace 4 semanas
We're seeking an experienced VIP Customer Communications Executive to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you'll be responsible for managing sensitive customer complaints, ensuring excellent service to our highly valued individuals, and identifying PR risks to minimize negative visibility.
Key Responsibilities- Manage VIP and sensitive customer complaints
- Manage customer complaints received through our Social Care channels
- Support other VIP tasks such as legal customer complaints, consumer organisation files, and data protection consumer rights cases
- Measure, analyse, and report on the results of initiatives
- Background in Tourism required
- Minimum experience in handling customer complaints and familiarised with traditional and interactive claims channels
- Excellent writing and communication skills in English
- Ability to work with CRM tools and G-suite
As an eDOer, you'll have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. You'll have the opportunity to learn and grow while making a real impact on our team.
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Senior Customer Experience Manager
hace 3 semanas
Barcelona, Barcelona, España Scopely A tiempo completoRole OverviewScopely is seeking a Senior Customer Experience Manager to join our team in Barcelona, working on a hybrid or remote basis with a focus on afternoon shifts (4.00 PM - midnight CET).We're a global team of game lovers developing, publishing, and innovating the mobile games industry, connecting millions of people worldwide daily.Star Trek Fleet...
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Senior Customer Project Coordinator
hace 2 semanas
Barcelona, Barcelona, España Abroad Experience A tiempo completoJob Title: Senior Customer Project CoordinatorAbout the Role:We are seeking a highly skilled and experienced Senior Customer Project Coordinator to join our team at Abroad Experience. As a Senior Customer Project Coordinator, you will be responsible for managing customer relationships and ensuring outstanding service standards while maintaining high customer...
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Customer Experience Program Manager
hace 3 semanas
Barcelona, Barcelona, España Qlik A tiempo completoCustomer Experience Program Manager RoleAt Qlik, we're committed to delivering exceptional customer experiences that drive business outcomes. As a Customer Experience Program Manager, you'll play a critical role in coordinating and overseeing projects and programs within our Customer Experience & Insights Organization.Key Responsibilities:Collaborate with...
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Senior Expert Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completoJob Title: Senior Expert Customer ExperienceJoin Allianz Popular Sl. as a Senior Expert Customer Experience and be part of a team that drives customer satisfaction and loyalty.About the RoleWe are seeking a highly skilled and experienced Senior Expert Customer Experience to lead our customer experience initiatives. As a key member of our team, you will be...
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Senior Expert Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completoJob Title: Senior Expert Customer ExperienceJoin Allianz Popular Sl. as a Senior Expert Customer Experience and be part of a team that drives customer satisfaction and loyalty.About the RoleWe are seeking a highly skilled and experienced Senior Expert Customer Experience to lead our customer experience initiatives. As a key member of our team, you will be...
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Senior Customer Project Coordinator
hace 2 semanas
Barcelona, Barcelona, España Abroad Experience A tiempo completoJob Title: Senior Customer Project CoordinatorJob Description:We are seeking a skilled Senior Customer Project Coordinator to join our team at Abroad Experience. As a key member of our team, you will be responsible for managing customer relationships and ensuring outstanding service standards.Key Responsibilities:Be the internal point of contact for...
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Senior Customer Experience Representative
hace 3 semanas
Barcelona, Barcelona, España Dsm A tiempo completoJob Title: Senior Customer Experience RepresentativeAt Dsm, we're committed to providing exceptional customer experiences. As a Senior Customer Experience Representative, you'll be the primary point of contact for our EUR-Perfumery division, ensuring seamless supply chain support and meeting customer expectations.Key Responsibilities:Ensure efficient...
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Customer Experience Manager
hace 3 semanas
Barcelona, Barcelona, España Wound And Burn Centers Of America A tiempo completoDrive Customer Satisfaction and RetentionAs our Customer and Tutor Value Manager, you'll be responsible for shaping our customer experience by managing end-to-end CVM programs that drive tangible business impact.You'll play a pivotal role in crafting and executing strategies that not only retain customers but also delight them, helping us unlock additional...
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Customer Experience Manager
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Barcelona, Barcelona, España Omega Crm A tiempo completoCustomer Experience ManagerAt Omega CRM, we're seeking a seasoned Customer Experience Manager to join our team. As a key member of our sales team, you'll be responsible for developing and executing strategic sales plans to expand our customer base. Your expertise in building lasting relationships with clients will be invaluable in driving customer...
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Senior Expert Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completoJob Title: Senior Expert Customer ExperienceJoin Allianz Popular Sl. as a Senior Expert Customer Experience and be part of a team that drives customer satisfaction and loyalty.About the RoleWe are seeking a highly skilled and experienced Senior Expert Customer Experience to lead our customer experience initiatives. The successful candidate will work closely...
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Senior Expert Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completoJob Title: Senior Expert Customer ExperienceJoin Allianz Popular Sl. as a Senior Expert Customer Experience and be part of a team that drives customer satisfaction and loyalty.About the RoleWe are seeking a highly skilled and experienced Senior Expert Customer Experience to lead our customer experience initiatives. The successful candidate will work closely...
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Customer Experience Manager
hace 2 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoSe buscan profesionales apasionados por la atención al cliente y la experiencia de viaje para unirse al equipo de Exoticca como Customer Experience Manager.En Exoticca, creemos en la importancia de brindar un servicio excepcional a nuestros clientes. Como Customer Experience Manager, serás responsable de garantizar que nuestros clientes reciban una...
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Customer Experience Program Manager
hace 4 semanas
Barcelona, Barcelona, España Qlik A tiempo completoCustomer Experience Program ManagerAt Qlik, we're a Gartner Magic Quadrant Leader for 14 years in a row, transforming complex data landscapes into actionable insights that drive strategic business outcomes. Our portfolio leverages pervasive data quality and advanced AI/ML capabilities, leading to better decisions, faster.The RoleWe're seeking a Customer...
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Customer Experience Program Manager
hace 4 semanas
Barcelona, Barcelona, España Qlik A tiempo completoCustomer Experience Program ManagerAt Qlik, we're a Gartner Magic Quadrant Leader for 14 years in a row, transforming complex data landscapes into actionable insights that drive strategic business outcomes. Our portfolio leverages pervasive data quality and advanced AI/ML capabilities, leading to better decisions, faster.The RoleWe're seeking a Customer...
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Senior Expert Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Allianz A tiempo completoSenior Expert Customer ExperienceWe are seeking a highly skilled Senior Expert Customer Experience to join our team at Allianz Technology. As a key member of our Customer Experience team, you will be responsible for driving customer satisfaction and loyalty through the development and implementation of customer-centric initiatives.Key Responsibilities:Take...
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Senior Expert Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Allianz A tiempo completoSenior Expert Customer ExperienceWe are seeking a highly skilled Senior Expert Customer Experience to join our team at Allianz Technology. As a key member of our Customer Experience team, you will be responsible for driving customer satisfaction and loyalty through the development and implementation of customer-centric initiatives.Key Responsibilities:Take...
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Customer Experience Manager
hace 2 semanas
Barcelona, Barcelona, España Engineeringuk A tiempo completoJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Engineeringuk. As a key member of our sales and customer relationship management team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesSupport sales teams to onboard new customers and ensure a...
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Customer Experience Manager
hace 4 semanas
Barcelona, Barcelona, España Japan Tobacco International A tiempo completoJob Title: Customer Experience ManagerAt Japan Tobacco International, we're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to succeed.About the Role:We're seeking a highly skilled Customer Experience Manager to drive the development and implementation of customer-centric strategies across our RRP...
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Customer Experience Manager
hace 4 semanas
Barcelona, Barcelona, España Japan Tobacco International A tiempo completoJob Title: Customer Experience ManagerAt Japan Tobacco International, we're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to succeed.About the Role:We're seeking a highly skilled Customer Experience Manager to drive the development and implementation of customer-centric strategies across our RRP...
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Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital transformation.Key ResponsibilitiesAnalyze customer data to...