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We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Advisor. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a seamless and personalized experience.
Key Responsibilities- Act as the first point of contact for customers in branch or over the phone, providing timely and effective solutions to their queries and concerns.
- Assist with day-to-day transactions, queries, and servicing, ensuring that all customer interactions are handled with professionalism and courtesy.
- Build relationships with customers, understanding their needs and preferences, and providing tailored solutions to meet their requirements.
- Develop and maintain knowledge of our products and services, staying up-to-date with industry trends and developments.
- Identify opportunities to improve the customer experience, suggesting innovative solutions and initiatives to enhance customer satisfaction.
- Proven ability to deliver outstanding customer service, either from a face-to-face or telephony background.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Flexibility and adaptability, with a willingness to learn and take on new challenges.
- Ability to work effectively in a team environment, supporting colleagues and contributing to a positive and productive team culture.
- A competitive salary and benefits package, including a starting salary of £22,400 and an additional £500 annual cash allowance.
- Opportunities for career development and progression, with a focus on employee growth and well-being.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
- Access to a range of employee benefits, including health insurance, pension scheme, and employee discounts.