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Front Desk Supervisor
hace 2 meses
About the Role:
As a Front Desk Supervisor at AIRE Ancient Baths, you will play a crucial role in ensuring exceptional customer experiences for our high-end clientele. Your primary responsibility will be to support the Front Desk Manager in coordinating all reception activities and supervising the team.
Key Responsibilities:
Client Experience:
- Ensure a seamless and welcoming environment for our guests, aligned with our brand standards.
- Monitor team performance and resolve any client experience issues that may arise.
- Develop and implement strategies to enhance the guest experience, including proposing and implementing improvements.
- Provide exceptional support to clients during check-in, check-out, and offer feedback to management to ensure continuous improvement.
- Inform clients about upgrades, services, and treatments, and assign wristbands accordingly.
Management:
- Support the coordination of VIP and group bookings, ensuring smooth shifts and exceptional service.
- Collaborate with the Contact Centre to ensure seamless communication and service delivery.
- Oversee daily briefings, inventory management, and sales performance.
- Prepare reports on incidents, improvements, and events for management to ensure informed decision-making.
People Management:
- Assist the manager in recruitment, training, and team development to ensure a high-performing team.
- Offer constructive feedback and suggest training opportunities for performance improvement.
- Promote a positive, collaborative team environment that fosters growth and development.
- Help plan and supervise daily tasks, coordinate employee rotations, and ensure seamless service delivery.
Requirements:
- 2 years of previous experience in the Hospitality or Wellness sector.
- 1 year of previous experience in team management.
- Previous experience in Front Desk is highly desirable.
- Fluency in English is required, with Catalan being a valuable asset.
- You are customer-oriented, enjoy communicating with people, and possess excellent multitasking skills.
- You are flexible and able to work late shifts and holidays.
What We Offer:
- A permanent contract with a dynamic and growing company.
- AIRE gift experience on your birthday.
- 30% off in all our experiences.
- The opportunity to be part of an engaged, hardworking, and united team.
