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Job Summary
Teleperformance Spain is seeking a highly skilled Risk Specialist to join our team in Barcelona. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.
Key Responsibilities
- Verify all required details have been submitted with the application for processing.
- Examine and validate the identity of the merchant to ensure the information submitted is valid.
- Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
- Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
- Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
- Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.
- Categorize the business using a list of guidelines and identify businesses as supportable, prohibited, or in need of small changes to their business model.
Requirements
- Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
- Fluent in English (C1 or higher).
- Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
- Capacity for showing empathy, remembering there is a person behind the business.
- Efficiency working in a fast-paced, high-volume environment.
- Comfortable making decisions based on incomplete or ambiguous information.
- Persistent and thorough, willing to go the extra mile to understand specific cases.
- Collaboration with team members and affinity to share knowledge and best practices.
- Mandatory to be located in the Barcelona area.
Desired Qualifications
- Experience with payments, risk, compliance, or the financial industry.
- Previous background in a role supporting users at a technology company.
- Well-versed in an investigative role involving decision-making.
What We Offer
- 38.5 hours/week, from Monday to Sunday from 9:00h to 20:00h (2 weekends off/month).
- 6 month contract.
- Salary: 18,065 € gross/year.
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
- A permanent presence of coaches who will facilitate your personal and professional development.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements, and personal development.
- International business casual environment.
- Competitive Benefits package
