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Customer Service Representative
hace 2 meses
BYD Europe is a leading provider of new energy vehicles, rechargeable batteries, solar panels, energy storage systems, and related after-sales services to European customers.
As a subsidiary of the BYD Group, we leverage our global network and expertise to deliver comprehensive zero-emission and emission reduction solutions.
Your RoleWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Your key responsibilities will include:
- Identifying and implementing operational processes and systems to deliver exemplary service to dealers.
- Facilitating third-party parts depot projects, including startup and launch, and determining regional gaps in operating capabilities.
- Implementing initiatives for tactical optimization of daily operations, processes, and systems for efficiency of transport, warehouse, or service center capacity.
- Supporting and cooperating with internal departments and legal resources to ensure compliance with national legislations and required reporting.
- Working closely with internal teams, partners, and service providers to optimize customer communication, process flow, and parts availability planning.
- Partnering with sales and service operations in resource planning and process execution, regarding sales forecasting, inventory level, and supply chain management.
- Driving a customer-centric approach and delivering a unique customer experience and support that is seamless and effortless.
- Utilizing customer feedback to continually self-improve the service provided to BYD customers.
- Understanding customer & market trends and anticipating customer expectations within BYD and its competitors.
- Providing feedback and sharing insights with internal stakeholders to improve the customer experience.
- Documenting customer updates through their journey, using the CRM platform, ensuring up-to-date, clean data capture.
- Being the main point of contact for the customer across digital and physical touchpoints through different channels.
- Permanently seeking process improvements.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
