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Sales Applications Specialist
hace 2 meses
The Sales Applications Specialist will be responsible for driving sales, promotion, and technical support to customers in order to ensure the optimal performance of our products and solutions. This role requires building strong relationships with customers, understanding their needs, and providing tailored solutions to meet their evolving requirements.
Key Responsibilities- Ensure compliance with our company's ethical code and standards.
- Promote our solutions and advise customers on how to improve their laboratory organization and efficiency.
- Focus on value-selling and provide demonstrations to build trust in our products and solutions.
- Keep customers informed about new techniques, products, and services, and organize special visits to provide product information and support.
- Train customers on the correct use and performance of our solutions.
- Provide technical support and troubleshooting for customer inquiries.
- Identify new business opportunities and follow up with customers to explore growth potential.
- Monitor and control the level of service provided by our company's departments to assigned accounts.
- Manage a budget and seek out new business opportunities.
- Be responsible for the technical solution of our products and services.
- Interpret technical tender documents and prepare technical documents in collaboration with key account managers and business unit specialists.
- Resolve product incidents at a technical level, coordinating with specialists from our business unit and manufacturer companies. Install equipment, coordinating with our technical service.
- Organize special visits with product managers.
This role requires building and maintaining relationships with various stakeholders, including:
- Technical Support team
- Experience: A minimum of three years' experience in sales and/or marketing within the healthcare industry.
- Comprehensive knowledge in life sciences.
- Language: Proficiency in the language specific to the country and role's needs.
The ideal candidate for this position will possess the following skills and competencies:
- Team and individual working capacity: Self-organized, able to identify and prioritize issues, work efficiently with quality results, and perform well under pressure.
- Market and product knowledge: Maintains professional and technical knowledge about our product lines and the market. Shows enthusiasm and passion for our products and solutions, and conveys a desire to gain better knowledge to the entire commercial network. Has a deep understanding of the market and competition, and keeps this information updated to engage and reinforce good communication amongst our representatives and clients. Establishes relationships with customers based on trust and confidence.
- Communication: Speaks clearly, concisely, and compellingly in both positive and negative scenarios; listens to people and seeks feedback, participates in meetings constructively, and is skilled in public speaking. Has a strategic vision and deep knowledge of the market, allowing them to foresee changing circumstances and develop new plans and ideas when situations change. Accomplishes instructions, is responsive to their manager's directives, suggestions, and guidance, assumes accountability for their actions, maintains commitments, and meets work delivery deadlines on time or notifies alternative plans.
