Empleos actuales relacionados con Lead Customer Success Engineer - Madrid, Madrid - Palo Alto Networks

  • Customer Success Engineer

    hace 1 semana

    Madrid, Madrid, España Dlocal A tiempo completo

    Why dLocal?dLocal enables top companies to collect payments in 40 emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion.As a Customer Success Engineer, you'll be part of an amazing global team that makes it happen in a flexible, remote-first dynamic culture with travel, health, and learning benefits.By joining...

  • Customer Success Team Lead

    hace 2 semanas

    Madrid, Madrid, España Winning A tiempo completo

    Job Title: Customer Success Team LeadJob Summary:The Customer Success Team Lead will be responsible for managing a team of customer experience experts and ensuring the best experience and highest level of service for our clients. The ideal candidate will have a proven track record of successfully managing, coaching, and developing a team, with a strong...

  • Customer Success Team Lead

    hace 2 semanas

    Madrid, Madrid, España Winning A tiempo completo

    Job Title: Customer Success Team LeadJob Summary:The Customer Success Team Lead will be responsible for managing a team of customer experience experts and ensuring the best experience and highest level of service for our clients. The ideal candidate will have a proven track record of successfully managing, coaching, and developing a team, with a strong...

  • Customer Success Engineer

    hace 2 semanas

    Madrid, Madrid, España Quantum Metric Inc A tiempo completo

    About the RoleWe're seeking a highly skilled Customer Success Engineer to join our team at Quantum Metric Inc. As a key member of our customer success team, you will play a critical role in ensuring our clients achieve their digital transformation goals.Key ResponsibilitiesCollaborate with clients to understand their objectives and develop tailored solutions...

  • Customer Success Engineer

    hace 2 semanas

    Madrid, Madrid, España Quantum Metric Inc A tiempo completo

    About the RoleWe're seeking a highly skilled Customer Success Engineer to join our team at Quantum Metric Inc. As a key member of our customer success team, you will play a critical role in ensuring our clients achieve their digital transformation goals.Key ResponsibilitiesCollaborate with clients to understand their objectives and develop tailored solutions...

  • Customer Success Engineer

    hace 2 semanas

    Madrid, Madrid, España Dlocal A tiempo completo

    Unlock Global Opportunities with dLocalAs a Customer Success Engineer at dLocal, you'll play a vital role in shaping the payment experience for our global clients. With a focus on technical expertise and customer-centricity, you'll be responsible for managing the technical aspects of our customer relationships, ensuring seamless payment operations, and...

  • Customer Success Specialist

    hace 4 días

    Madrid, Madrid, España Dlocal A tiempo completo

    About the RoleWe are seeking a skilled Customer Success Engineer to join our team at dLocal. As a Customer Success Engineer, you will be responsible for managing all technical aspects of the relationship with our customers, assisting them when experiencing any operating or procedural difficulty with the use of our products.Key ResponsibilitiesPromoting a...

  • Senior Customer Success Security Lead

    hace 4 días

    Madrid, Madrid, España Microsoft A tiempo completo

    Empowering Customer Success with Microsoft Security SolutionsAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a key member of our team, you'll play a critical role in driving customer success and security excellence.Key Responsibilities:Lead technical teams to ensure customers get the best value from...

  • Senior Customer Success Engineer

    hace 1 mes

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    {"title": "Customer Success Engineer", "content": "Job SummaryWe are seeking a highly skilled Customer Success Engineer to join our team at Palo Alto Networks. As a key member of our SASE team, you will be responsible for ensuring our customers' secure environments by acting as their day-to-day technical contact.You will work closely with CISOs, Security...

  • Senior Customer Success Engineer

    hace 1 mes

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    {"title": "Customer Success Engineer", "content": "Job SummaryWe are seeking a highly skilled Customer Success Engineer to join our team at Palo Alto Networks. As a key member of our SASE team, you will be responsible for ensuring our customers' secure environments by acting as their day-to-day technical contact.You will work closely with CISOs, Security...

  • Senior Customer Success Engineer

    hace 1 mes

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job Title: Senior Customer Success EngineerAt Palo Alto Networks, we're seeking a highly skilled Senior Customer Success Engineer to join our team. As a key member of our SASE team, you will play a critical role in ensuring our customers' secure environments.Your Key Responsibilities:Act as the primary technical contact for our customers, providing guidance...

  • Senior Customer Success Engineer

    hace 1 mes

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job Title: Senior Customer Success EngineerAt Palo Alto Networks, we're seeking a highly skilled Senior Customer Success Engineer to join our team. As a key member of our SASE team, you will play a critical role in ensuring our customers' secure environments.Your Key Responsibilities:Act as the primary technical contact for our customers, providing guidance...

  • Senior Customer Success Security Lead

    hace 4 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Unlock Your Potential as a Senior Customer Success Security LeadAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is built on a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. As a Senior Customer Success Security Lead, you'll play a...

  • Senior Customer Success Security Lead

    hace 4 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Unlock Your Potential as a Senior Customer Success Security LeadAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is built on a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. As a Senior Customer Success Security Lead, you'll play a...

  • Customer Success Lead

    hace 1 día

    Madrid, Madrid, España SAP A tiempo completo

    We are seeking a highly skilled Customer Success Lead to join our team at SAP. As a key member of our Value Management team, you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP's premium segments.Key responsibilities will include:Align with customer on strategic priorities and...

  • Customer Success Engineer with German Expertise

    hace 2 semanas

    Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    Customer Success Engineer - SASE TeamAt Infotree Global Solutions, we're driving the transformation of the IT landscape with innovative and secure solutions. As a Customer Success Engineer on our SASE team, you'll play a critical role in helping our customers excel in secure digital environments.Key Responsibilities:Implement and optimize our SASE solutions...

  • Customer Success Engineer

    hace 6 días

    Madrid, Madrid, España Dlocal A tiempo completo

    Why work with dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into...

  • Senior Customer Success Security Lead

    hace 2 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Unlock Your Potential as a Security LeaderAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Security Leader, you'll play a critical role in driving our success by leading the deployment, adoption, and usage of our security solutions across all clouds and multiple countries.We're looking for a...

  • Senior Customer Success Security Lead

    hace 2 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Unlock Your Potential as a Security LeaderAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Security Leader, you'll play a critical role in driving our success by leading the deployment, adoption, and usage of our security solutions across all clouds and multiple countries.We're looking for a...

  • Customer Success Manager

    hace 1 semana

    Madrid, Madrid, España Meetfrank A tiempo completo

    Job Description:The Manager of Customer Success is responsible for leading a high-performing team of Customer Success Managers who work with our mid-market and SMB customer base. This role will drive customer adoption, value, outcomes, retention, growth, and advocacy by fostering strong customer relationships. The ideal candidate has strong commercial...

Lead Customer Success Engineer

hace 2 meses

Madrid, Madrid, España Palo Alto Networks A tiempo completo

Company Overview

Our Purpose

At Palo Alto Networks, our journey begins and concludes with our purpose:

To be the trusted partner in cybersecurity, safeguarding our digital existence.

We envision a future where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming conventional practices, and we seek innovators who share our dedication to shaping the future of cybersecurity.

Our Work Philosophy

We prioritize flexibility and choice in all our employee programs. We have redefined the traditional perspective that all employees share identical needs and desires. We provide personalized options, allowing our team members to select what suits them best—ranging from wellness support to professional growth and beyond.

At Palo Alto Networks, we value collaboration and the importance of face-to-face interactions. This is why our employees typically work from the office three days a week, reserving two days for personal choice and flexibility to work in the environment where they feel most productive. This arrangement encourages informal discussions, problem-solving, and the development of trusted relationships. While specifics may evolve, our aim is to cultivate an atmosphere where innovation flourishes, with office-based teams convening three days a week to collaborate and excel.

Role Overview

Your Career Path

As a Customer Success Engineer within the SASE division, you will play a vital role in enabling our clients' secure environments. You will serve as their primary technical liaison, fostering relationships to ensure effective security integrations.

This encompasses guidance for adoption, expedited integrations with new cloud security offerings, and real-time support and strategy. You are a highly technical individual, well-versed in SASE technologies, and knowledgeable about the intricate landscape of cloud ecosystems and integrations.

You thrive on resolving critical challenges in demanding environments. In this capacity, you will collaborate closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement top-tier cloud security solutions.

You will be the frontline defense against the most pressing cybersecurity threats. The ultimate outcome for the client? Enhanced digital protection. The ultimate outcome for you? A significant career that influences our daily lives in the digital realm.

Your Contributions

  • Ensure clients are optimizing their return on investment by swiftly implementing and operationalizing Palo Alto Networks SASE solutions to meet their business and security goals.
  • Assist clients in deploying Palo Alto Networks SASE solutions and fully integrating these into their security operations.
  • Act as the first line of defense in proactively addressing client needs for technical support, coordinating and prioritizing timely resolutions with engineering teams.
  • Advocate for clients by influencing product development and enhancements.
  • Guide clients on establishing and managing their Cloud Security Change Management / Governance / Center of Excellence program.
  • Identify potential risks to clients achieving their stated business objectives and collaborate with the account team to develop a risk mitigation strategy or escalate as necessary.
  • Cultivate a comprehensive understanding of typical business challenges faced by clients and common objectives to effectively align features and associated business benefits to meet their needs.
  • Become a go-to expert for clients on Palo Alto Networks SASE security solutions and develop subject matter expertise over time.
  • Performance metrics include Customer Satisfaction (CSAT), Renewal rates, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, and Customer Engagement.

Qualifications

Your Background

  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field, or equivalent military experience required.
  • A minimum of 5 years of relevant experience in post-sales, pre-sales, technical support, consulting, or similar roles.
  • Understanding of SASE architecture and its value proposition.
  • In-depth knowledge of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, and traffic generators.
  • Enterprise-level design/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP).
  • Expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.).
  • Familiarity with Linux (including BASH and Python scripting).
  • Proven ability to manage customer escalations, balancing client expectations and negotiating successful resolutions.
  • Strong consulting and project management capabilities.
  • Ability to clearly communicate technical issues to both technical and non-technical audiences, including executives, and explain their impact on business both internally and externally.
  • Capacity to multitask and thrive in a fast-paced environment.

Additional Insights

The Team

We are the global leader in cybersecurity, recognized for consistently challenging the security status quo. Our mission is to safeguard our way of life in the digital age by preventing successful cyberattacks. This has enabled us to safely empower tens of thousands of organizations and their customers. Our pioneering Security Operating Platform supports their digital transformation with ongoing innovation that leverages the latest advancements in security, automation, and analytics. By delivering a true platform and empowering a growing ecosystem of change-makers like us, we provide highly effective and innovative cybersecurity across clouds, networks, and mobile devices.

Our Security Operating Platform is designed for automation. It is user-friendly, with capabilities that work in harmony, allowing clients to prevent successful cyberattacks. They can utilize analytics to automate routine tasks, enabling them to focus on what truly matters. We are known for our continuous delivery of innovations; with the Application Framework, we extend that to an open ecosystem of developers that benefit from our clients' existing investments in data, sensors, and enforcement points.

Our Commitment

We are pioneers who dream big, take risks, and challenge the status quo in cybersecurity. It is clear: we cannot fulfill our mission without diverse teams innovating together.

We are dedicated to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please reach out to us.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Immigration Sponsorship Eligibility: No. Please note that we will not sponsor applicants for work visas for this position.