Service Delivery Principal

hace 2 días

Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo
IBS Service Delivery Principal Specialist Job Title

As a key member of our Digital & Transformation Services team, you will play a crucial role in ensuring the availability of internal business services and enabling business users to perform their work efficiently.

Our team is responsible for providing end-to-end business solutions from sales opportunities to billing, including contract management, revenue recognition, collection, and tax. We utilize Salesforce and Zuora as our primary technologies.

Scope and Responsibilities

The Service Delivery Principal is accountable for ensuring that end-users can perform the activities they need to run the Hospitality business. To achieve this objective, you will oversee outsourced providers and implement industry best practices in service management activities through continuous improvement processes.

Key responsibilities include:

  • Managing and following through on the recovery of functional incidents raised by the business or internally, with a focus on serious issues or high business impact tickets.
  • Ensuring and coordinating partner communications and escalations to Level 3 support groups are effective and efficient.
  • Leading and participating in support time-zone hand-over meetings.
  • Managing or assisting team members in the BSS delivery streams in serious or crisis situations, and coordinating or supporting the elaboration of Incident Management Reports (when applicable).
  • Being the customer access point for all matters related to support and operations for the relevant business solutions.
  • Managing customer satisfaction and service experience with a focus on customer care and the collection of customer feedback.
  • Proactively leading the harmonization of end-to-end support processes and interactions with other support organizations, users, and external vendors.
  • Identifying areas for improvement and leading the design and implementation of continuous improvement in relevant service management processes.
  • Ensuring services, processes, and systems comply with enterprise policies and legal requirements.
  • Ensuring service excellence by using data to manage the service and measure improvements.
  • Advising internal partners on potential support issues and risks.
  • Protecting the solution teams from direct solicitation from users.
  • Using consistently ITIL best practices.

  • Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: IBS Service Delivery Principal SpecialistBSS – Business Services Support is part of internal IT (Digital & Transformation Services – DTS). Our team ensures that internal business services are available and that business users can perform their work.Hospitality internal IT services provide end users with a full end-to-end business solution from...

  • Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: IBS Service Delivery Principal SpecialistBSS – Business Services Support is part of internal IT (Digital & Transformation Services – DTS). Our team ensures that internal business services are available and that business users can perform their work.Hospitality internal IT services provide end users with a full end-to-end business solution from...

  • Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: IBS Service Delivery Principal SpecialistBSS – Business Services Support is part of internal IT (Digital & Transformation Services – DTS). Our team ensures that internal business services are available and that business users can perform their work.Hospitality internal IT services provide end users with a full end-to-end business solution from...

  • Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: IBS Service Delivery Principal SpecialistBSS – Business Services Support is part of internal IT (Digital & Transformation Services – DTS). Our team ensures that internal business services are available and that business users can perform their work.Hospitality internal IT services provide end users with a full end-to-end business solution from...

  • IBS Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    IBS Service Delivery Principal SpecialistJoin the 1011 Amadeus IT Group S.A. team as an IBS Service Delivery Principal Specialist and play a key role in ensuring the smooth operation of our Hospitality internal IT services. Our team is responsible for providing end-to-end business solutions to our users, from sales opportunities to billing, including...

  • IBS Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    IBS Service Delivery Principal SpecialistJoin the 1011 Amadeus IT Group S.A. team as an IBS Service Delivery Principal Specialist and play a key role in ensuring the smooth operation of our Hospitality internal IT services. Our team is responsible for providing end-to-end business solutions to our users, from sales opportunities to billing, including...

  • Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Delivery Principal SpecialistAmadeus is seeking a highly skilled Service Delivery Principal Specialist to join our team. As a key member of our Business Services Support (BSS) team, you will be responsible for ensuring that internal business services are available and that business users can perform their work.Key Responsibilities:Manage...

  • Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Delivery Principal SpecialistAmadeus is seeking a highly skilled Service Delivery Principal Specialist to join our team. As a key member of our Business Services Support (BSS) team, you will be responsible for ensuring that internal business services are available and that business users can perform their work.Key Responsibilities:Manage...

  • Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Job Title: Service Delivery Principal SpecialistAt 1011 Amadeus IT Group S.A., we are seeking a highly skilled Service Delivery Principal Specialist to join our team. As a key member of our Business Services Support (BSS) team, you will be responsible for ensuring that end-users can perform their activities efficiently and effectively.Key...

  • Service Delivery Principal Specialist

    hace 2 días

    Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Job Title: Service Delivery Principal SpecialistAt 1011 Amadeus IT Group S.A., we are seeking a highly skilled Service Delivery Principal Specialist to join our team. As a key member of our Business Services Support (BSS) team, you will be responsible for ensuring that end-users can perform their activities efficiently and effectively.Key...

  • Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Service Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to lead the delivery of contact center services to our clients. As a key member of our Support department, you will be responsible for ensuring the compliance of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) that drive a positive customer...

  • Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Service Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to lead the delivery of contact center services to our clients. As a key member of our Support department, you will be responsible for ensuring the compliance of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) that drive a positive customer...

  • Service Delivery Manager

    hace 2 días

    Madrid, Madrid, España Wohn-Service-Team A tiempo completo

    Service Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...

  • Service Delivery Manager

    hace 2 días

    Madrid, Madrid, España Wohn-Service-Team A tiempo completo

    Service Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...

  • Service Delivery Manager

    hace 2 días

    Madrid, Madrid, España British Airways Plc A tiempo completo

    Job Title: Service Delivery ManagerAt British Airways Plc, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the stability, performance, and uptime of our IT estate, as well as driving close alignment between technology and business functions.Key...

  • Service Delivery Manager

    hace 2 días

    Madrid, Madrid, España British Airways Plc A tiempo completo

    Job Title: Service Delivery ManagerAt British Airways Plc, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the stability, performance, and uptime of our IT estate, as well as driving close alignment between technology and business functions.Key...

  • Application Service Delivery Manager

    hace 12 horas

    Madrid, Madrid, España SGS A tiempo completo

    Job Title: Application Service Delivery ManagerThe Application Service Delivery Manager plays a critical role in overseeing the lifecycle of corporate IT applications at SGS, ensuring seamless maintenance, development, and deployment. This position is responsible for managing service risks, monitoring key performance indicators (KPIs) to meet operational...

  • Application Service Delivery Manager

    hace 9 horas

    Madrid, Madrid, España SGS A tiempo completo

    Job Title: Application Service Delivery ManagerThe Application Service Delivery Manager plays a critical role in overseeing the lifecycle of corporate IT applications at SGS, ensuring seamless maintenance, development, and deployment. This position is responsible for managing service risks, monitoring key performance indicators (KPIs) to meet operational...

  • Service Delivery Manager

    hace 2 días

    Madrid, Madrid, España Sabio Group A tiempo completo

    Service Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to join our Support department. As a key member of our team, you will be responsible for delivering exceptional contact center services to our clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Key...

  • Service Delivery Manager

    hace 2 días

    Madrid, Madrid, España Sabio Group A tiempo completo

    Service Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to join our Support department. As a key member of our team, you will be responsible for delivering exceptional contact center services to our clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Key...