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Service Desk Team Manager
hace 2 meses
**About The Workshop**
The Workshop is a pioneering technology company that specializes in developing innovative software solutions for the online gaming industry. Our mission is to push the boundaries of what is possible and to create a better future for our users.
**Our Blockchain Team**
We are a team of passionate and dedicated professionals who are committed to creating a best-in-class software platform that provides our users with a seamless and secure experience. We are seeking a highly skilled and experienced Service Desk Team Manager to join our team and help us achieve our goals.
**Job Summary**
We are looking for a seasoned Service Desk Team Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing and developing the team, ensuring that they have the necessary skills and knowledge to provide excellent service to our users. The role will involve overseeing the day-to-day operations of the team, managing workloads and schedules, and providing guidance and support to team members.
**Key Responsibilities**
• Manage and lead the IT Service Desk team, ensuring that they have the necessary skills and knowledge to provide excellent service to our users.
• Oversee the day-to-day operations of the team, including managing workloads and schedules.
• Provide guidance and support to team members, including training and development opportunities.
• Collaborate with other technical teams to resolve incidents and problems under tight time constraints.
• Promote a culture of continuous improvement, identifying opportunities for automation and process improvement.
• Ensure that team documentation and standard operating procedures are up-to-date and fit for purpose.
• Select, develop, and retain a high-performing team, championing a culture of employee engagement within the team and across regions.
**Requirements**
• Proven experience in managing and leading a Service Desk team.
• Strong technical skills and knowledge of IT service management.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Strong leadership and management skills.
• Ability to promote a culture of continuous improvement.
**What We Offer**
The Workshop offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are a dynamic and innovative company that is committed to creating a better future for our users.
