Client Renewal Specialist
hace 5 días
About Job Squad:
Job Squad is a global provider of innovative solutions for the digital world. We design, deliver, and optimize unforgettable human experiences across all B2C and B2B customer journeys.
The Job:
We are seeking a highly skilled Client Renewal Specialist to join our team. As a Client Renewal Specialist, you will be responsible for handling and maintaining relationships with our existing customers, ensuring the renewal of their contracts.
Key Responsibilities:
- Act as the primary point of contact for customers during the renewals process, building trust and setting the foundation for long-term relationships.
- Effectively turn renewals leads into opportunities and revenue pipeline by filtering them through different criteria, such as budget, authority, need, and timeline.
- Engage with small and medium-sized businesses across various industries, company sizes, and types to determine their needs and identify upsell/cross-sell opportunities.
- Understand customers' current license position at the company, leading with our cloud technologies to secure customer wins, maximizing up-sell and cross-sell opportunities by collaborating with Solution Specialists and other stakeholders as needed.
- Support the renewal process by engaging and coordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewal closes on time.
- Address competitive offerings and solutions in the context of customer needs and experiences.
- Leverage various communication channels, including social, digital, video, chat, phone, and demonstration environments, to effectively reach, sell to, and manage customers.
Requirements:
- You speak and write Norwegian at a native level and are fluent in English (B2).
- A minimum of 2-3 years of sales experience with a proven track record of success. Working experience selling Azure, Office 365, Dynamics 365, or similar solutions is preferred.
- Sales/customer service relationship background and telephone experience are preferred.
- You have a good understanding and level of computer handling skills.
- Excellent problem-solving skills and familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.
- Strong communication and negotiation skills, with a service-oriented, professional, and thorough approach.
- Ability to understand customer needs, create, and deliver customized, customer-focused pitches and solutions.
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