Customer Service Representative
hace 1 día
We are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for conducting outbound calls to survey participants, gathering accurate and relevant information, and compiling, recording, and encoding data from interviews and surveys.
Key Responsibilities- Conduct Outbound Calls: Make telephone calls to survey participants, following a predefined script and questionnaire to gather accurate and relevant information.
- Data Collection and Analysis: Collect information about client demographics, preferences, wants, and purchasing habits to identify potential markets and factors influencing product demand.
- Compile and Record Data: Compile, record, and encode information from interviews and surveys, ensuring accuracy and attention to detail.
- Develop and Implement Data Collection Methods: Create and assess data collection methods and procedures, such as surveys, opinion polls, and questionnaires, or help organize the acquisition of existing data.
- Explain Survey Aims and Processes: Clearly explain the survey's aims and processes to interviewees, ensuring they understand the purpose and scope of the survey.
- Identify and Rectify Inconsistencies: Identify and rectify inconsistencies in the interviewees' responses, ensuring data accuracy and integrity.
- Report Issues and Develop Solutions: Identify and report any issues with acquiring accurate data, and develop solutions to address these issues.
- Build Sustainable Relationships: Build sustainable relationships with customers by taking the extra mile to provide exceptional customer service.
- Flexibility and Adaptability: Be flexible and willing to work on a changing schedule, including weekends, based on the operational needs of the project.
- Confidentiality and Data Protection: Handle sensitive and confidential participant information with utmost discretion and comply with data protection regulations.
- Experience in Call Center Environment: Previous experience working in a call center environment is required, preferably in a customer service role.
- Excellent English Communication Skills: Possess exceptional verbal and written English language skills, enabling effective communication with participants and clients.
- Good Reading Comprehension: Ability to understand and interpret survey scripts, questionnaires, and participant responses accurately.
- Accent-Free Communication: Demonstrate clear and neutral English pronunciation with no accent issues that may hinder effective communication.
- Flexibility in Working Hours: Willingness to work on a changing schedule, including weekends, based on project requirements.
- Survey Experience: Prior experience with surveys or similar research methodologies is a plus.
- Strong Customer Service Skills: Ability to provide exceptional customer service, exhibit patience, empathy, and professionalism while addressing customer inquiries or concerns.
- Consultancy Contract: The selected candidate will be engaged under a consultancy contract, with the associated terms and conditions outlined accordingly.
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Conditions of Employment- Authorization to Work: Must be authorized to work in the country where the job is based.
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