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Customer Service Representative
hace 2 meses
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities- Handle Inbound and Outbound Contacts: Respond to customer inquiries, resolve issues, and provide information on our products and services.
- Utilize Systems and Technology: Use our CRM system to manage customer interactions, update records, and track customer history.
- Document and Process Customer Claims: Accurately document and process customer claims in our system, ensuring that all necessary information is captured.
- Follow Scripts and Policies: Adhere to our established scripts and policies to ensure consistency and quality in customer interactions.
- Escalate Customer Issues: Identify and escalate complex customer issues to the managerial team for resolution.
- Meet Performance Metrics: Meet or exceed performance metrics, including first call resolution, customer satisfaction, and quality scores.
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Excellent Communication Skills: Strong verbal and written communication skills are essential for success in this role.
- Technical Skills: Proficiency in Microsoft Office Suite and ability to learn new systems and technology.
- Customer Service Experience: Previous customer service experience is preferred, but not required.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
