Customer Service
hace 2 semanas
EGA Consultores selecciona para importante multinacional del sector de automoción, para sus oficinas de Madrid, un/a:
Customer Service (Inglés alto)
Reportando a la Customer Service Responsable, la persona seleccionada se responsabilizará de las siguientes tareas:
- Gestión y coordinación de pedidos vía telefónica, email, web y plataformas del sector.
- Gestión y coordinación de pedidos con atención al cliente de Italia y Holanda.
- Interlocución directa en inglés con Italia, Holanda y Portugal, para garantizar la gestión de las incidencias derivadas de errores de envío, transporte, diferencias de precios, plazos de entrega, etc.
- Mediar con administración para el envío de abonos y facturas
- Consultas de precios, condiciones comerciales incorporadas al sistema de gestión, disponibilidad de producto, características técnicas simples y equivalencias con otras referencias de producto ya cargadas en el sistema de gestión. Información al cliente.
- Gestión administrativas, creación clientes, subir información al sistema como precios y tarifas, informes de seguimiento de ventas
- Gestión de garantías y devoluciones
Requisitos:
-Ciclo Superior, Grado/Licenciatura en ADE o titulaciones similares
-Experiencia al menos de 2 años en puestos de Atención al Cliente, preferiblemente en sectores similares
- Inglés hablado y escrito (Se hará prueba de inglés)
- Nivel alto de Office Especialmente Excel: Formulas y Tablas dinámicas. (Se hará prueba de Excel) .
- Indispensable disponer de vehículo para llegar a las instalaciones de la empresa.
Si eres una persona dinámica, resolutiva, autónoma y con actitud de aprender y de trabajar en equipo, no dudes en inscribirte en esta oferta.
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